![KLETA MOBILITY SL](https://media.trabajo.org/img/noimg.jpg)
Customer Experience Intern
hace 4 semanas
Nuestra misión en Kleta es hacer que los desplazamientos diarios en bicicleta sean más alegres y sin complicaciones Nuestro servicio de suscripción de bicicletas eléctricas te permite tener tu propia bicicleta sin la necesidad de preocuparte por una alta inversión, el robo de tu bicicleta o cualquier mantenimiento. Somos una empresa en rápido crecimiento con presencia en toda España y actualmente estamos formando un equipo excepcional para permitir que millones de personas disfruten de sus desplazamientos diarios en bicicleta en los próximos años.
Descripción general:
Tu misión como practicante es trabajar junto a nuestro equipo de Customer Experience y ayudar a mejorar la experiencia de usuarios nuevos y actuales.
Responsabilidades:
Conviértete en "El experto en Kleta" dentro de la empresa. Conoce qué ofrecemos, cómo lo ofrecemos y traslada este conocimiento a los clientes de una forma sencilla y amable. Asiste a nuestros usuarios a través de diferentes canales de comunicación, como teléfono, WhatsApp y correo electrónico. Trabajaba junto al equipo de Tech para encontrar y establecer mejoras de producto. Competencias:No te rindes nunca : Nunca tendrás un problema en Kleta por haber intentado algo, aunque no salga bien. Prometemos fallar, aprender y levantarnos para volver a intentarlo.Proactividad total: Cuando un problema sale a la luz, posiblemente ya sea demasiado tarde. Te adelantas a los problemas para que no surjan.No hay experiencia que pueda con tus ganas: No necesitamos al más experimentado, las ganas y ambición que muestras en el día a día te hacen volar más alto.Apasionado, ambicioso pero humilde: Te mueres por lo que haces y por hacerlo bien. Tu motivación es saber que estás haciendo un trabajo brutal, con un propósito noble y aprendiendo más que en cualquier lugar.Te encanta el contacto con el clienteHabilidades :
Habilidad con herramientas de gestión de cliente (necesitarás aprender a manejar nuestro CRM). Las ganas de comerte el mundo Capacidad de comunicación y escucha activa. Trabajo en equipo Nivel alto en Inglés y Castellano (tanto verbal como escrito). El catalán es un plus. Qué te ofrecemos: Convenio de prácticas. La posibilidad de tener tu propia Kleta gratuitamente a un costo mensual muy reducido, según el modelo que elijas. Aprendizaje y crecimiento rápido de la mano de nuestro equipo de Sales. Un entorno de trabajo flexible e inmejorable Descuentos en actividades deportivas de la mano de Urban Sports. Adelanto de nómina y ahorro personalizado con Payflow-
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