Convention Services Manager
hace 2 semanas
Job Number
Job Category Event Management
Location W Barcelona, Placa de la Rosa dels Vents 1, Barcelona, Barcelona, Spain
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
OVERVIEW
Under the supervision of the Director of Convention Services Manager, coordinates and executes group assignments turned over by the Groups Sales team.
HOW IT ́S DONE
Scope of position:
Monitors and prepares all information related to contractual agreements pertaining to rooms, meeting space, beverage and food and special concessions.
Coordinates all event details with Meeting Planner which are then communicated to operational departments through BEO ́s (Banquet Event Orders) and GFS (Group Fact Sheet).
Responsible for maximizing food and beverage revenues from assigned groups by solicitation of affiliate business and up selling.
Maintain strong client relations and follow up on deposits due, rooming list and all necessary information to organize all group needs.
Verify credit information submitted in Finance department at point of turnover.
Participate in insider tours and plan meetings for upcoming groups and potential affiliate business.
Promote the use MI Leads as a means of referral and Marriott Bonvoy: acquire full knowledgeable understanding of the program and assist when creating reslinks.
Participate in trainings and other sales-related meetings as required.
SPECIFIC JOB KNOWLEDGE, EXPERIENCE, SKILLS AND ABILITIES
• Must be able to speak, read, write and understand Spanish and English.
• Minimum of two years' experience in hotel operations and proven experience in a similar role.
• Excellent communication skills, both verbally and written.
• Excellent organizational skills: has the ability to prioritize tasks and to manage the workload by her/his own initiative
• Enjoys working as part of a team
• Must possess computer skills, including, but not limited to, Microsoft Word, Excel. Good knowledge of Opera Sales & Catering & PMS systems
Hours:
The typical working days of the Convention Services Managers depend on groups and events business. The working hours should be from 09.00 AM to 17.00 PM, but are flexible according to evening and weekend events taking place in the hotel.
Role duties:
Listed below is an outline of some of the duties and responsibilities of the Convention Services Manager:
• Attend weekly Conventions department meeting.
• Attend pre-con meetings, BEO meetings, Groups Recap meeting and coordinate post-con for exit interview.
• Attend one to one meetings with Director of Conventions Services
What the Convention Services Manager is not:
• A replacement for the Banqueting Manager
• A replacement of the W Meetings Insider
Position Requirements:
• University educated
• Relevant experience in a sales manager role in hotels
• Consistent career path to date
• Excellent command of Spanish and English language (both written and spoken)
• Consistent track record of achievement in hotel sales
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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