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CRM Manager for Strategic Customer Solutions
hace 4 meses
¿Dónde vas a trabajar?
Our purpose at PageGroup is to Change Lives, for our customers, our employees and our investors. We are customer led, people powered and insight driven and everything we do is underpinned by our values.
¿Qué harás en tu nuevo puesto?
The CRM Manager will be an integral role in this newly created Channel Marketing team to support the global needs of our Strategic Customer and Page Executive business areas. This role will be driving the strategy, planning and implementation of global campaigns across priority markets, including segmentation, A/B optimization, end-to-end project management and post-campaign analysis.
Working with the Head of Channel Marketing for Strategic Customers (SCS) and Page Executive (PEX), and regional business partners, create and deliver a CRM plan and strategy to deliver against customer retention and engagement goals for these strategic growth pillarsPartner with the Global CRM product team in the development and optimisation of client and candidate lifecycles within the Page Executive and Strategic Customer target segmentsLead and monitor the audience analysis and segmentation projectsDrive the ongoing benchmark analysisManage a regular reporting process, using lead and lag metrics to measure effectiveness of programme and course correct where necessaryAnalyse results and propose enhancements on lifecycles and adhoc campaigns to maximise ROI within the Global CRM roadmapWork with the compliance team to make sure that we are processing all GDPR data requests and are complying with all local market privacy regulations ¿A quién buscamos (H/M/D)? 3+ years of experience in email marketing and/or CRM campaign implementation and management.Superior project management skills and strategic thinkingExcellence on usage of Salesforce Marketing Cloud, Pardot or similar e-mail marketing toolsWorking experience with Jira or other project management toolsWorking experience with Tableau, Power BI or other reporting toolsStrong analytical skills and ability to produce reports and provide strategic recommendations motivated by dataExperience working with segmentation and email marketing platformsHigh level of motivation and initiative, the ability to motivate the team and to anticipate company's needs ¿Cuáles son tus beneficios? Competitive compensation and benefits package in BarcelonaVarious flexible working and well-being activity optionsAdvance your career in a multinational environment (+40 nationalities)