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Program Manager

hace 3 meses

Madrid, Madrid, España Adobe A tiempo completo

JOB LEVEL

P50

EMPLOYEE ROLE

Individual Contributor

The Opportunity

From the moment you wake up in the morning until you go to bed at night consider the media you consume, the adverts you see, the apps you use, the websites you browse and almost all of the shopping you do online throughout the day. Chances are that every single one of those interactions, every single one of those experiences, was touched by an Adobe product.

We have a fantastic opportunity for Program Manager based in Madrid, Barcelona or Paris.

The Program Manager leads Adobe customer relationships and services engagements with our customers in Western Region (France, Italy, Spain, Sweden, Denmark, Benelux).

The Program Manager will work with Adobe customers to understand their business needs and lead a multi- disciplined delivery team from Adobe to design, implement and scale the solutions to drive value for the customer across the intersection of people, process and technology.

This is an individual contributor level role, not a people manager level position.

What you'll Do

  • Drive mutual understanding of Adobe's industry leading "experience business" capabilities and evangelise how those capabilities build long-term value and growth across various customer business units & organisations.
  • Develop and maintain a roadmap with the customer to drive value realisation and growth in the adoption of Adobe solutions.
  • Creative analytical skills, including the ability to understand the impact of technical changes and to articulate high-level technical solutions to address business problems.
  • Build and use relationships within Adobe to solve very complex customer problems, including working with product teams to improve solutions.
  • Apply situational awareness of engagement challenges, trends, and opportunities and communicate accordingly
  • Lead a team on customer engagements that may involve multiple project teams from Adobe, client, or partner organisations on a day-to-day basis, maintain the program/project plan, and supervise the delivery process to keep efforts on track (e.g., deliverables, milestones, resources, and costs)
  • Be the central point of contact for the customer throughout the life of the engagement, beginning during presales with engagement scoping/interacting with all levels of the customer organisation and within Adobe
  • Help customer understand Adobe's capabilities and the transformative power of digitisation across their own customer's lifecycle
  • Partner with customer to understand their business objectives and requirements and deliver in the context of a statement of work
  • Elevate and encourage your team through caring, effective leadership
  • Maintain solid governance, communication and change management with customer teams and internal Adobe teams. Including the adherence to the Adobe Governance Framework, ensuring resourcing, forecasting, backlog and reporting standard processes are followed
  • Continually manage customer expectations, manage scope, and identify/mitigate risks
  • Apply Adobe's services methodology, apprentice others in the methodology, and drive continuous improvements in our ways of working
  • Achieve customer happiness through successful delivery of defined scope and successful realisation of KPI and metrics

What you'll need to succeed

  • 10+ years of proven experience leading projects in a consulting and/or technology professional services organisation
  • Experience providing consulting services to high tech customers is desirable
  • Engaging people leader with proven track record to lead and inspire teams
  • Strong executive presence, including ability to partner with and effectively influence client managers, directors, VPs, CMOs, and CXOs
  • Proven organisational skills to plan and coordinate complex projects
  • Excellent verbal and written communication skills
  • High degree of intellectual curiosity and ability absorb new concepts quickly
  • High level of energy and personal drive
  • Experience with one or more of the following preferred: digital marketing (e.g., web content management, rich internet applications, web and social analytics, online ad targeting, content personalisation), technology/software/SAAS concepts, custom software development processes and methodologies (including managing Agile projects), technology project management and governance
  • Fluency in English is mandatory (French or Spanish is a plus)

As our many awards will tell you, at Adobe you'll be immersed in an exceptional work environment that is recognized around the world. You'll be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog, and explore the fantastic benefits we offer at

Adobe is an equal opportunity employer. We hire talented individuals, regardless of gender, race or colour, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. This is what it means to be Adobe For All.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.

Internal Opportunities

Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We're glad that you're pursuing a new opportunity at Adobe

Put your best foot forward:

1. Update your Resume/CV and Workday profile – don't forget to include your uniquely 'Adobe' experiences and volunteer work.

2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you're interested in.

3. Check out these tips to help you prep for interviews.

4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll.

Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.

If you have a disability or special need that requires accommodation to navigate our internal careers site or to complete the application process, please contact