Concierge -

hace 1 semana

Distrito de Ciutat Vella, Barcelona, España Kimpton Vividora Barcelona A tiempo completo
What's the Job? . . Our Concierge team is dedicated to accommodating guest requests from the ordinary to the extraordinary.

We are looking for a reliable hotel concierge who shares a passion for excellence, someone who will instil enthusiasm and passion into everything they do.

The Concierge will respond to a wide variety of guests requests by accurately assessing the guests needs and requests while using their own personal knowledge and experience to offer a five-star service to achieve maximum customer satisfaction.

. You'll report to the Guest Experience Manager. .

Your day-to-day:
.

  • Responsible for greeting and welcoming guests.
  • Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements.
  • Understand customer's needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.
  • Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
  • Arrange events, excursions, transportation etc. upon request from hotel residents.
  • Answer the phone and make reservations, take and distribute messages or mail and redirect calls.
  • Respond to complaints and find the appropriate solution. .

What we need from you:
.

  • Bachelor's degree in hospitality or related field.
  • 2+ years' experience working in Front Office/Guest Relations department.
  • Must be fluent in local language and English, additional languages will be highly valuable.
  • Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. .

What to expect from us:
.

  • Discounted international room rates.
  • Room for professional growth in one of the largest hospitality companies.
  • Training programmes and access to IHG's training tool.
  • Meals whilst on duty.
  • Uniform and laundry service.
  • Private health insurance discount.
  • Cool work environment and lots of fun

Experiencia:
Se requiere

Idiomas:
Español – Avanzado. Inglés – Avanzado

Jornada:
Completa

Sobre Kimpton Vividora Barcelona:


Kimpton Vividora Barcelona, located in the Gothic Quarter brings the boutique hotel concept created in the US by Kimpton in 1981, with 156 rooms and 3 outlets designed to provide the Kimpton experience to our guests.

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