Concierge/aftersales

**Join our clients team as Concierge/Aftersales Advisor in Mallorca**

**Position**:Concierge/Aftersales Advisor

**Location**: Son Bugadelles, Mallorca, Spain

**Type**: Permanent

**Hours**: Monday to Friday 9.00am-6.00pm + Saturday’s 10.00am-2.00pm on a rota (currently 1 in 4)

Are you ready to be a vital link between our esteemed yacht clients and unforgettable experiences in the picturesque paradise of Mallorca? We’re searching for a dedicated and customer orientated Concierge/Aftersales Advisor to join our clients esteemed yacht company. If you possess a passion for providing exceptional service, local expertise and a love for the yachting world, we want to hear from you

**The Role**:
At our clients prestigious yacht company, they specialise in curating unparalleled yachting experiences in the stunning Mediterranean waters. Their commitment to excellence extends beyond the voyage and that’s where you come in. As a Concierge/Aftersales Advisor, you’ll play a crucial role in ensuring our clients needs are met seamlessly. The opportunity would suit someone with experience of time management and multiple responsibilities, someone who excels with a busy and changing workload.

**The Requirements**:
Serve as primary point of contact for the clients aftersales needs, ensuring their satisfaction and addressing any concerns

Collaborate with the maintenance and operations teams to oversee yacht preparations and necessary repairs

Address any technical issues or concerns raised by clients

Proactively gather client feedback to enhance our services and exceed expectations

Build and maintain strong relationships with clients to foster loyalty and repeat business

Proven experience in the hospitality industry such as 5* resorts

Currently residing on the island

Fluent in English, written and spoken. Spanish and/or German would be beneficial

**The Benefits**:
Competitive Salary and performance based incentives

Opportunity to work in dynamic and exciting industry

Collaborate with a diverse, passionate and talented team

Explore the beauty of Mallorca and expand your network within the yachting community

Room for growth and professional development within the company

**How to Apply**:
Don’t miss the boat on this incredible opportunity.

**Salary**: 30,000.00€ - 34,000.00€ per month

Work Location: In person