Customer Success Manager

hace 3 semanas


Viladecans, Barcelona, España roadsurfer A tiempo completo
Warum roadsurfer?

TEAMSPIRIT & TEAMEVENTS: Freu dich auf eine kollegiale Atmosphäre mit flachen Hierarchien, jede Menge Spaß und großartigem Teamspirit sowie regelmäßige Teamevents wie gemeinsame Sportsessions, Pizza & Bier Abende, etc. FLEX WORK & WORKACTION: Du bist flexibel hinsichtlich der Arbeitszeit und kannst dank unserer Flex Work Policy zwischen Bürotagen und Home-Office Tagen wechseln und einen Monat pro Jahr aus dem europäischen Ausland arbeitenPERSONAL DEVELOPMENT: Wir unterstützen deine persönliche und fachliche Weiterentwicklung durch einen individuellen Growth Plan und unsere Inhouse AcademyCAMPER BUDGET: Du bekommst eine jährliche Freimiete für unsere Camper, damit du den #happyroadsurfing Lifestyle selbst erleben kannstDISCOUNTS: Nutze unsere Corporate Benefits Plattform, die Travel Industry Card und Family & Friends RabatteOFFICE DOGS: Hunde im Büro sind bei uns herzlich willkommen

Die Rolle - deine Leidenschaft

Eigenständige Beratung unserer roadsurfer Interessent:innen und Kund:innen: Du bist erster Ansprechpartner und stehst für Fragen hinsichtlich unserer Produkte rent, abo, myroadsurfer und spots zur VerfügungFirst-Level-Support: Du bietest unseren Kunden Lösungen in herausfordernden Reisesituationen an und sicherst eine fallabschließende BetreuungBearbeitung von Buchungsanpassungen: Deine Aufgabe umfasst die Koordination von bestehenden Buchungen und Abos, sei es bei Updates, Umbuchungen oder StornierungenSchnittstellenkommunikation: Du arbeitest in enger Abstimmung mit anderen Teams, darunter die Produktentwicklung, unsere internationalen Stationen und dem Sales-Team, um die Servicequalität zu maximieren

Was du brauchst, um mit uns auf einer Welle zu surfen

Idealerweise hast du bereits erste Erfahrungen im Bereich Kundenservice / -support oder im Dienstleistungssektor sammeln können (Quereinstieg möglich)Du bist ein Kommunikationstalent – auf Deutsch und Englisch (weitere Sprachen sind ein Plus)Du bist geschickt im Umgang mit Beschwerden und bewahrst in schwierigen Situationen einen kühlen KopfErfahrung mit Zendesk oder einem ähnlichen Support-System wäre wünschenswertDu hast ein positives Mindset, das unsere Kund:innen durch das Telefon spüren könnenDu hast eine echte Leidenschaft für Camping, Reisen, Roadtrips und ferne Länder

Dein Vertrag

GEHALT: Dein Gehalt liegt je nach Erfahrung zwischen 2.300 € € monatlichARBEITSZEITEN:Wir sind für unsere Kunden Mo-So von 08-20h erreichbar. Deine Freizeit ist uns genauso heilig wie dir Deshalb legen wir hohen Wert auf frühzeitige Schichtplanung, versuchen einzelne Wünsche bestmöglich zu berücksichtigen und natürlich darfst du immer wieder auch im Homeoffice arbeitenARBEITSPLATZ: Die Arbeit im Homeoffice ist möglich, aber wir freuen & erwarten uns, dass du an 2-3 Tagen pro Woche im Büro persönlich dabei bist

Bereit zu surfen?

Wir freuen uns auf deine Bewerbung Für Rückfragen kannst du dich auch gern jederzeit an uns unter wenden.

ABOUT #ROADSURFER

As a #roadsurfer you are part of an open, fast-growing team with ambitious goals and a great team spirit. We stick together and combine a brutal hands-on mentality with fun at work It means shaping the future of outdoor travel and building an ecosystem for sustainable outdoor travel. We are more than Europe's largest campervan rental company. In 2021 we launched our platform roadsurfer spots in addition to our other products rent, abo and sales – a platform where you can discover and book unique camping spots. But that's only the beginning. We are growing fast, so hop on board and join us on our journey. We're looking for motivated and passionate people whose hearts beat for campers. Wanna spread the roadsurfer spirit across the globe with us?

  • Viladecans, Barcelona, España Under Armour A tiempo completo

    Values & InnovationJoin us at Under Armour and be part of a team that values innovation and empowerment. Our company's core values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes, and Stand for Equality - guide us in our daily work and interactions, shaping our collective identity.These values serve as our compass, uniting us in a...

  • Sales Teammate, PT

    hace 5 días


    Viladecans, Barcelona, España Under Armour A tiempo completo

    ResumenComo Store Associate, contribuiras al logro de los objetivos de ventas y rentabilidad de la tienda manteniendo la excelencia operativa y de ventass, ofreciendo una experiencia al cliente convincente y unica de Under Armour.Los deberes y responsabilidades esenciales incluyen lo siguiente. Se pueden asignar otras funciones.· Ser ejemplo de la servicio...


  • Viladecans, España Vueling A tiempo completo

    At **Vueling**, we love things to happen. We always try to go one step further and do it better. More than a job - it's a way of life. That's why we work together as a team made up of talented and passionate people, collaborating, supporting and complementing each other. We are one of Europe’s leading low-cost airlines, with special relevance in the...


  • Viladecans, España LEVEL A tiempo completo

    LEVEL is a long-haul airline based in Barcelona and part of the IAG group. The company is customer-centric and places a strong emphasis on values such as commitment, an open attitude, a constant drive for improvement, and making travel easy for their customers. With a focus on providing an exceptional customer experience, LEVEL is committed to delivering...

  • Manager Customer Care

    hace 5 días


    Viladecans, España Vueling A tiempo completo

    Welcome to this recruitment process with Vueling!Applying is your first step to having the opportunity to join the first Top Employer airline in Europe. We hope the information you find here encourages you to apply so we can get to know you and stay connected.Let's start by getting to know us better!At Vueling, we love things to happen. We always do our best...

  • Manager Customer Care

    hace 4 días


    Viladecans, España Vueling A tiempo completo

    Welcome to this recruitment process with Vueling!Applying is your first step to having the opportunity to join the first Top Employer airline in Europe. We hope the information you find here encourages you to apply so we can get to know you and stay connected. Let's start by getting to know us better!At Vueling, we love things to happen. We always do our...


  • Viladecans, España Vueling A tiempo completo

    At **Vueling**, we love things to happen. We always try to go one step further and do it better. More than a job - it's a way of life. That's why we work together as a team made up of talented and passionate people, collaborating, supporting, and complementing each other. We are one of Europe’s leading low-cost airlines, with special relevance in the...


  • Viladecans, España Vueling A tiempo completo

    At **Vueling**, we love things to happen. We always try to go one step further and do it better. More than a job - it's a way of life. That's why we work together as a team made up of talented and passionate people, collaborating, supporting and complementing each other. We are one of Europe’s leading low-cost airlines, with special relevance in the...


  • Viladecans, España LEVEL A tiempo completo

    LEVEL is a long-haul airline based in Barcelona and part of the IAG group. The company is customer-centric and places a strong emphasis on values such as commitment, an open attitude, a constant drive for improvement, and making travel easy for their customers. With a focus on providing an exceptional customer experience, LEVEL is committed to delivering...

  • Brand Manager

    hace 1 mes


    Viladecans, España Unilever A tiempo completo

    WHAT WE’RE LOOKING FOR: We’re looking for a Brand Manager to join our Marketing department in our Barcelona office. The Brand Manager is the owner of the Brand. Leads the development of the national Brand Marketing Plan, within the category plan guidelines, to meet company goals. Leads a multifunctional team to implement the plan in the market place and...


  • Viladecans, España Unilever A tiempo completo

    WHAT WE’RE LOOKING FOR: We’re looking for a Senior Brand Manager - Foods to join our Marketing Foods department in our Barcelona office. The Senior Brand Manager is the owner of the Brand. Leads the development of the national Brand Marketing Plan, within the category plan guidelines, to meet company goals. Leads a multifunctional team to implement the...

  • Senior Brand Manager

    hace 4 semanas


    Viladecans, España Unilever A tiempo completo

    WHAT WE’RE LOOKING FOR: We’re looking for a Senior Brand Manager - Foods to join our Marketing Foods department in our Barcelona office. The Senior Brand Manager is the owner of the Local Brands. Leads the development of the national Brand Marketing Plan, within the category plan guidelines, to meet company goals. Leads a multifunctional team to...


  • Viladecans, Barcelona provincia, España Cencora A tiempo completo

    - What you will be doing - Actualmente, nos encontramos seleccionando un/a: Project Manager, para unirse a nuestro Departamento de Clinical Trials, en Viladecans (Barcelona). La vacante es por sustitución de una Maternidad, con opción de transformación a indefinido. Principapes funciones: - Apoyo inicial en la gestión de ensayos clínicos con...


  • Viladecans, Barcelona provincia, España Cencora A tiempo completo

    - What you will be doing Descripción de puesto - Actualmente, nos encontramos seleccionando un/a: Project Manager, para unirse a nuestro Departamento de Clinical Trials, en Viladecans (Barcelona).- La vacante es por sustitución de una Maternidad, con opción de transformación a indefinido. - Principapes funciones: - Apoyo inicial en la gestión de...


  • Viladecans, España Talent Search People A tiempo completo

    Perfiles Administración y Finanzas De duración indefinida Viladecans, Barcelona, Spain Full-time Competitive salary - Incorporación inmediata **¿Dónde trabajarás?**: Our client, since it's creation over 100 years ago, has been one of the leading companies in the segment of têxtile management. The company currently serves about 165,000 companies...

  • Crew Back Office

    hace 4 días


    Viladecans, España Vueling A tiempo completo

    Welcome to this recruitment process with Vueling!Applying is your first step to having the opportunity to join the first Top Employer airline in Europe. We hope the information you find here encourages you to apply so we can get to know you and stay connected.Let's start by getting to know us better!At Vueling, we love things to happen. We always do our best...


  • Viladecans, Barcelona provincia, España Unilever A tiempo completo

    ABOUT UNILEVER With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing...

  • Flight Watch Agent

    hace 3 días


    Viladecans, España Vueling A tiempo completo

    At **Vueling**, we love things to happen. We always try to go one step further and do it better. More than a job - it's a way of life. That's why we work together as a team made up of talented and passionate people, collaborating, supporting and complementing each other. We are one of Europe’s leading low-cost airlines, with special relevance in the...


  • Viladecans, Barcelona provincia, España Enersys A tiempo completo

    Learn More About Our Company **Job Purpose**: As a Sales Manager Catalonia and Application Engineer at EnerSys, you will play a crucial role in promoting our products and ensuring customer satisfaction in the Catalonia region. This position combines technical expertise with sales and management skills to drive business growth. **Essential Duties and...

  • Tactical Planner Iocc

    hace 12 horas


    Viladecans, España Vueling A tiempo completo

    This job is **only for current Vueling employees.** If you aren't working currently in Vueling, we invite you to review other open job positions here or use the option connect to receive our future job opportunities. At **Vueling**, we love things to happen. We always try to go one step further and do it better. More than a job - it's a way of life. That's...


  • Viladecans, España Unilever A tiempo completo

    WHAT WE’RE LOOKING FOR: We’re looking for a Brand Manager to join our Marketing Ice Cream team in our Barcelona office. You we’ll be working with beloved brands like Magnum, Ben & Jerry’s and Carte D’Or among other top of mind iconic products. We are more than a Marketeers! We are looking for a channel and consumer driven, business owner mindset...

  • Senior Digital Analyst

    hace 4 días


    Viladecans, España Vueling A tiempo completo

    At **Vueling**, we love things to happen. We always try to go one step further and do it better. More than a job - it's a way of life. That's why we work together as a team made up of talented and passionate people, collaborating, supporting and complementing each other. We are one of Europe’s leading low-cost airlines, with special relevance in the...