Technical Customer Success Manager
hace 2 semanas
About the role...
The Technical Customer Success Manager (TCSM) is accountable for achieving and sustaining adoption and value, via delivering onboarding, consumption & risk mitigation workstreams. You will do this by understanding customer goals and the outcomes prescribed to achieve these goals with the product(s) purchased.
In this role you can expect to...
You will be responsible for driving customer outcomes across Onboarding, consumption, and risk mitigation. You will be a critical player in driving long-term customer success across a portfolio of customers.
- Responsible for driving Customer onboarding and risk mitigation
- Work in partnership with internal stakeholders, including Solution Engineering, Solution Architecture, Enterprise Account Management, Professional Services, Support, and Renewals teams to resolve identified risks and escalated issues in a timely manner and properly communicate/set expectations with customers.
- Measure, report, and analyze account health, playbook progress, and account sentiment to optimize the customer journey continuously through innovative practices focused on driving adoption, retention, and expansion
- Be responsible and accountable for the timely creation and upkeep of your account(s) health score, notes, and calls to action in Gainsight
You may be a good fit for our team if you have...
- 3+ years of TAM, CSM, or program management experience with focused technical aptitude.
- Proficiency and experience with concepts and technologies used in software development, operations, security, cloud, microservices, containers, and scheduling platforms
- Proficiency and knowledge of existing solutions in the same domain as HashiCorp tools (e.g. Infrastructure Automation, Identity Management, and Dev/Ops) such as Vagrant, Packer, Terraform, Consul, Nomad, Vault, and others
- Well-organized self-starter with an excellent work ethic, attention to detail, and a desire to learn
- Outstanding written and verbal communication/presentation skills to support onsite or remote strategic business reviews
- Strong listening skills with the demonstrated ability to ask effective questions, dive deep, understand the customer's business priorities, and anticipate the customer's needs
- Strong interpersonal skills and the ability to work with various teams with varying backgrounds and skill sets
- Ability to discuss high-level technical concepts with non-technical stakeholders
- Demonstrated ability to maintain composure in stressful situations, respond to customer needs quickly and effectively, adapt to change, and is comfortable with high levels of ambiguity
- Skilled at driving the adoption and consumption of software solutions to large and multifaceted global companies
- Thrives by having regular interactions with customers and is proactive in their outreach.
- Experience working with customer relationship management tools and case management solutions (Gainsight/Salesforce)
- Able to be successful in a cross-functional, remote-first culture
- Ability to travel to customers and internationally to Hashicorp events as needed
#LI-AA1
#LI-Hybrid
ALERT : HashiCorp has received reports of scams where individuals purporting to represent HashiCorp conduct bogus "employment interviews" via email or text, and then request payment as a condition for receiving an offer of employment. HashiCorp and its subsidiaries do not conduct interviews by email or text, and will never request payment as a condition for applying for a position or receiving an offer of employment. These scam operators may also ask for your personal information (name, address, birthdate, social security number, etc.), which you should not provide to them. If you have been the target of such a scam, you should report it to the U.S. Federal Trade Commission (see this FTC posting for further details: ) the office of your state Attorney General, or the government agency responsible for investigating matters such as this where you reside.
-
Madrid, Madrid, España Ibm A tiempo completoIntroductionCustomer Success Manager Security Architect is responsible for use cases, deployment, and value realization, as well as upsell opportunities and renewal conversations by driving adoption and client usage of the identified Security products.Your Role and ResponsibilitiesWith deep roots in a hands-on technological background, and through different...
-
Customer Success Manager Direct
hace 1 semana
Madrid, Madrid, España Morningstar A tiempo completoAbout the RoleWould you like to be the voice of Morningstar, delivering the highest quality of service and professionalism to our clients?We are looking for a Customer Success Manager who wants to push themselves in a career in Financial Services.You will work together with our institutional clients using Morningstar s flagship analysis tool, Morningstar...
-
Customer Success Manager – Morningstar Direct
hace 2 semanas
Madrid, Madrid, España myGwork A tiempo completoThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. About The RoleWould you like to be the voice of Morningstar, delivering the highest quality of service and professionalism to our clients?We are looking for a Customer Success Manager who wants to push themselves in a career in Financial...
-
Customer Success Analyst
hace 2 semanas
Madrid, Madrid, España Orquest A tiempo completoORQUEST es un software de optimización de la fuerza laboral basado en algoritmos de vanguardia, análisis avanzado e inteligencia artificial que nació para servir a la industria del Retail.¿Sientes pasión y vocación por el cliente? ¿Tienes experiencia en Customer Success? ¿Hablas y dominas el inglés y español? ¿Buscas un lugar donde crecer como...
-
Technical Account Director
hace 3 semanas
Madrid, Madrid, España Adobe A tiempo completoJOB LEVELP50EMPLOYEE ROLEIndividual ContributorThe opportunity:From the moment you wake up in the morning until you go to bed at night consider the media you consume, the adverts you see, the apps you use, the websites you browse and almost all of the shopping you do online throughout the day. Chances are that every single one of those interactions, every...
-
PS Technical Consultant III
hace 3 semanas
Madrid, Madrid, España NCR Atleos A tiempo completoTITLE: PS Technical Consultant IIIGRADE: 11LOCATION: Madrid, ESPPosition Summary & Key Areas Of ResponsibilityTechnical Analyst / Project Manager position is available for an experienced technical analyst to support our sales and professional services organization and a global customer base. Technical background in bank's IT infrastructure and/or management...
-
Wind Technical Manager
hace 2 semanas
Madrid, Madrid, España Green Recruitment Company A tiempo completoJob title: Wind Technical ManagerLocation: Madrid, Community of Madrid, Spain (Hybrid)The Green Recruitment Company is looking for a Wind Technical Lead to join a global IPP with a presence in over 10 countries.Role Overview:Reporting to the Head of Engineering the chosen professional will play a pivotal role in providing technical support to local...
-
Sr. Technical Program Manager, Books
hace 1 semana
Madrid, Madrid, España Amazon A tiempo completoDo you enjoy the challenge and ownership that comes from driving complex, cross-functional and cross-organizational projects? Are you equally comfortable digging into business requirements and product planning, as well as drilling into technical architecture and design? If this type of work appeals to you, then maybe you are the right person to drive new...
-
Customer Service Manager EMEA
hace 3 semanas
Madrid, Madrid, España embecta A tiempo completoembecta is one of the largest pure-play diabetes care companies in the world, leveraging its nearly 100-year legacy in insulin delivery to empower people with diabetes to live their best life through innovative solutions, partnerships and the passion of approximately 2,000 employees around the globe. For more information, visit or follow our social channels...
-
Sales Manager
hace 3 semanas
Madrid, Madrid, España Rosen Group A tiempo completoSales Manager understands the customer needs and develops customer relationship and continuously expand business by selling value and solutions including technical, commercial and legal aspects.Responsible for (Including but not limited to): Creating and implementing sales strategies in accordance with the company's Vision and Mission Recognizing and...
-
Trade Customer Manager
hace 3 semanas
Madrid, Madrid, España Kraft Heinz A tiempo completoAbout the position:We have an exciting opportunity available for a Trade Customer Manager to make a difference at Kraft Heinz Based in Madrid and reporting to the Trade Customer Management Lead, you'll be responsible for driving the success of our product categories, ensuring our vision and activation plans are executed flawlessly across our key focus...
-
Technical Application Specialist
hace 7 días
Madrid, Madrid, España Abbott A tiempo completoAbout AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.Working at AbbottAt Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You Will...
-
Senior Technical Consultant
hace 3 semanas
Madrid, Madrid, España SEEBURGER AG A tiempo completoThe RoleThe need for integration is continuously growing. You, as a SEEBURGER consultants, are the driver of change and bring the latest in technology directly to clients while you are developing your career working with the SEEBURGER's large customer base, ranging from SME's in the local markets to the largest global banks in the world to the largest global...
-
Head of Technical Operations
hace 2 semanas
Madrid, Madrid, España Green Recruitment Company A tiempo completoJob title: Head of Technical OperationsLocation: Madrid, Community of Madrid, Spain (Hybrid)TGRC is looking for a Head of Technical Operations for a European Solar Energy Developer with a 25GW Solar and Storage Portfolio.The Head of Technical Operations will lead the Engineering and Technical team, ensuring oversight and leading all technical aspects...
-
Customer Development Manager Consumer Spain
hace 2 semanas
Madrid, Madrid, España Goodyear A tiempo completoCustomer Development Manager (CDM) – Sell-Through Channel We are currently seeking a dynamic and experienced Customer Development Manager (CDM) to join our team. This role is pivotal in building strategic relationships with our Consumer Sell-Through Channel Partners across Spain, driving sales excellence, and achieving shared business goals.In this role...
-
Customer Program Manager
hace 2 semanas
Madrid, Madrid, España Celonis A tiempo completoWe're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.The Team:In this newly established role, you will be joining the VE Program...
-
Madrid, Madrid, España Amazon A tiempo completo**Dear candidate please note: This position can be based in any of the following corporate offices: MAD15 Madrid, LHR35 London, LIN11 Milan, MUC11 Munich or CDG10 Paris) Are you passionate about improving the customer experience? Do you strive to design and deploy customer-centric solutions that drive measurable results? Does coordinating across teams and...
-
Customer Portfolio Manager
hace 2 semanas
Madrid, Madrid, España GE Vernova A tiempo completoJob Description SummaryAll resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering....
-
application manager
hace 2 semanas
Madrid, Madrid, España Exportadora Data Base S.A. A tiempo completoRequired technical skills:ITIL processes management (Asset CMDB/ Incident / Change / Request)Experience in CMDB data managementExperience of improving IT processesExperience in Managing Applications (Requirement gathering, Functional & Technical assessment, dev/test solutions) Optionals technical skills: ServiceNow or another Asset / Configuration management...
-
Technical Service Specialist
hace 2 semanas
Madrid, Madrid, España Abbott A tiempo completoAbout AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.Working at AbbottAt Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You Will...