Product Specialist, Madrid

hace 1 mes

Madrid, Madrid, España LeadDesk A tiempo completo

Do you share our passion for exceptional customer support?

Nice to meet you I'm Laura ), Recruiter at LeadDesk. Together with Antti ), our Customer Care Director, we're strengthening our Agile Support team.

That's where you come in—we're excited to welcome a new bilingual Product Specialist to join our team in Madrid.

This is a special opportunity as it's the first time we're hiring a Product Specialist in Spain. You will play a crucial role in strengthening the collaboration between our Spanish Sales team and the broader support organization. By being on the ground in Madrid, you'll help us enhance communication, streamline the sharing of information, and ensure that our Spanish customers receive top-tier support.

What's in it for you

  • Great opportunity for professional growth in a publicly listed company that develops its own AI technology.
  • Chance to join the multicultural Support team and help your Sales colleagues keep our customers happy.
  • An international community of forward-thinking colleagues. Fact: LeadDesk currently employs over 25 nationalities in 8 countries.
  • Here's what Joonas, one of your future colleagues from Finland, has to say about working at LeadDesk:

"My time at LeadDesk has been great. It's amazing being part of a fun team that works hard and has each other's backs; if somebody needs help, help is always available. Tons of opportunity to specialize and advance in different parts of the product and to co-operate with other parts of LeadDesk."

What you can expect as a Product Specialist at LeadDesk

  • Proactive role to help your local sales team to achieve targets and keep customers happy
  • You ́ll be answering phone calls and calling outbound calls to our customers
  • You'll be handling and resolving tickets related to our customers' product-related questions
  • You'll attend internal team meetings and sometimes also customer meetings.

What success looks like in this role

  • You've smoothly integrated into the Support team and formed a close bond with your cross-functional colleagues from Sales.
  • You ensure that your work results are according to our KPIs (e.g., customer satisfaction, resolution time, etc.) and SLAs.
  • You've become an expert of LeadDesk's product and customers in addition to Customer Care's processes and systems.
  • You know how to ask insightful questions, both from our customers and internal team members, to understand the cause of error messages and to assist customers with any other software problems they encounter.

This is where the match happens

Must-haves

  • This role requires daily onsite presence and is not a remote position.
  • Ability to work mostly in evening shifts
  • 1-2 years of work experience in a customer-oriented role. E.g.: customer service (ideally in telecommunication), technical support, etc.
  • Full professional verbal and written working proficiency in both Spanish and English.
  • Personality traits such as social butterfly, proactive, service-minded, and analytical.
  • You have completed upper secondary education or equivalent at minimum
  • Ability to master a combination of tech and human when interacting with various personalities in verbal and written communication.
  • Ability to work independently and without peers from your team being around. In this role, you'll be mostly surrounded by your cross-functional colleagues from Sales.

Nice-to-haves

  • Knowledge of Zendesk, troubleshooting tools, etc.
  • Any additional language skills such as Norwegian, Danish, Dutch, German are seen as a bonus.

Practicalities

  • Start date: As soon, as possible.
  • Location: Madrid
  • Working hours: Full-time.
  • Employment period: Permanent.
  • Compensation: EUR 25200 annually

What's next

Apply today because we can't wait to meet you

Please submit your application by September 8th, 2024, at the latest. Please note that we process applications and proceed with recruitment for suitable candidates during the application period, so please act quickly.

For more information, please reach out to Laura from the Talent team by email: laura.honkanen

LeadDesk briefly

Since 2010, our company's mission has been to help our customers run their businesses more efficiently, one call center at a time.

When it comes to our employees, we believe that each of us is a Leader. Someone with a lot of ambition, drive, and readiness to take (and receive) ownership from day 1. #LikeALeader


  • Product Specialist

    hace 1 día

    Madrid Centro, Madrid, España LeadDesk A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Product Specialist to join our team in Madrid. As a Product Specialist, you will play a crucial role in strengthening the collaboration between our Spanish Sales team and the broader support organization.Key ResponsibilitiesProactively assist your local sales team to achieve targets and ensure...

  • Product Specialist

    hace 23 horas

    Madrid Centro, Madrid, España LeadDesk A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Product Specialist to join our team in Madrid. As a Product Specialist, you will play a crucial role in strengthening the collaboration between our Spanish Sales team and the broader support organization.Key ResponsibilitiesProactively assist your local sales team to achieve targets and ensure...

  • Product Operations Specialist

    hace 3 días

    Madrid Centro, Madrid, España Product and Technology A tiempo completo

    Kia Ora, Hola,??????, Guten TagAt WhereTo, a business travel startup from San Francisco, we're evolving into an agile development and design studio within the Flight Centre family. Our mission is to make business travel better for everyone. We provide an AI-powered travel platform for corporate travel, using machine learning algorithms to recommend...

  • Product Operations Specialist

    hace 3 días

    Madrid Centro, Madrid, España Product and Technology A tiempo completo

    Kia Ora, Hola,??????, Guten TagAt WhereTo, a business travel startup from San Francisco, we're evolving into an agile development and design studio within the Flight Centre family. Our mission is to make business travel better for everyone. We provide an AI-powered travel platform for corporate travel, using machine learning algorithms to recommend...

  • Product Operations Specialist

    hace 1 semana

    Madrid, Madrid, España Product And Technology A tiempo completo

    About Your OpportunityWe are seeking a detail-oriented and proactive Product Operations Specialist to play a key role in optimizing the efficiency and effectiveness of our product development processes.Key ResponsibilitiesDocument and own the sprint cycle and stakeholder touchpoints that happen on a sprint-by-sprint basis, ensuring seamless collaboration...

  • Product Operations Specialist

    hace 2 semanas

    Madrid, Madrid, España Product And Technology A tiempo completo

    About Your OpportunityWe are seeking a detail-oriented and proactive Product Operations Specialist to play a key role in optimizing the efficiency and effectiveness of our product development processes.Key ResponsibilitiesDocument and own the sprint cycle and stakeholder touchpoints that happen on a sprint-by-sprint basis, ensuring seamless collaboration...

  • Product Specialist

    hace 1 semana

    Madrid, Madrid, España Leaddesk A tiempo completo

    **About the Role**We are seeking a highly skilled and customer-focused Product Specialist to join our team in Madrid. As a key member of our Agile Support team, you will play a crucial role in strengthening the collaboration between our Spanish Sales team and the broader support organization.**Key Responsibilities**Proactively assist your local sales team to...

  • Product Specialist

    hace 1 semana

    Madrid, Madrid, España Leaddesk A tiempo completo

    **About the Role**We are seeking a highly skilled and customer-focused Product Specialist to join our team in Madrid. As a key member of our Agile Support team, you will play a crucial role in strengthening the collaboration between our Spanish Sales team and the broader support organization.**Key Responsibilities**Proactively assist your local sales team to...

  • Product Operations Specialist

    hace 1 semana

    Madrid, Madrid, España Product And Technology A tiempo completo

    About Your OpportunityWe are seeking a detail-oriented and proactive Product Operations Specialist to play a key role in optimizing the efficiency and effectiveness of our product development processes.Key ResponsibilitiesDocument and own the sprint cycle and stakeholder touchpoints that happen on a sprint-by-sprint basis, ensuring smooth workflows and...

  • Product Operations Specialist

    hace 2 semanas

    Madrid, Madrid, España Product And Technology A tiempo completo

    About Your OpportunityWe are seeking a detail-oriented and proactive Product Operations Specialist to play a key role in optimizing the efficiency and effectiveness of our product development processes.Key ResponsibilitiesDocument and own the sprint cycle and stakeholder touchpoints that happen on a sprint-by-sprint basis, ensuring smooth workflows and...

  • Clinical Mako Product Specialist

    hace 1 día

    Madrid, Madrid, España Stryker Iberia S.L. A tiempo completo

    About the RoleWe are seeking a highly skilled Clinical Mako Product Specialist to join our team at Stryker Iberia S.L. in Madrid, Spain. As a key member of our field service team, you will be responsible for providing clinical product support to surgeons, healthcare professionals, and nurses across Spain.Key ResponsibilitiesProvide on-site guidance and...

  • Clinical Mako Product Specialist

    hace 2 días

    Madrid, Madrid, España Stryker Iberia S.L. A tiempo completo

    About the RoleWe are seeking a highly skilled Clinical Mako Product Specialist to join our team at Stryker Iberia S.L. in Madrid, Spain. As a key member of our field service team, you will be responsible for providing clinical product support to surgeons, healthcare professionals, and nurses across Spain.Key ResponsibilitiesProvide on-site guidance and...

  • Product Specialist

    hace 1 semana

    Madrid Centro, Madrid, España Ace Handyman Services Southern Maine A tiempo completo

    About the RoleSITA is a leading specialist in air transport communications and information technology. As a Product Specialist, you will join our dynamic Value Added Services Product Team in implementing the product marketing strategy, clear customer communications, and product roadmap. Our team covers 95% of all international air travel destinations and...

  • Product Specialist

    hace 2 semanas

    Madrid Centro, Madrid, España Ace Handyman Services Southern Maine A tiempo completo

    About the RoleSITA is a leading specialist in air transport communications and information technology. As a Product Specialist, you will join our dynamic Value Added Services Product Team in implementing the product marketing strategy, clear customer communications, and product roadmap. Our team covers 95% of all international air travel destinations and...

  • Clinical Mako Product Specialist

    hace 7 días

    Madrid, Madrid, España Stryker Iberia S.L. A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Clinical Mako Product Specialist to join our team at Stryker Iberia S.L. in Madrid, Spain. As a Clinical Mako Product Specialist, you will play a critical role in providing clinical product support to end-users, including surgeons, healthcare professionals, and nurses, and on-site guidance and...

  • Clinical Mako Product Specialist

    hace 6 días

    Madrid, Madrid, España Stryker Iberia S.L. A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Clinical Mako Product Specialist to join our team at Stryker Iberia S.L. in Madrid, Spain. As a Clinical Mako Product Specialist, you will play a critical role in providing clinical product support to end-users, including surgeons, healthcare professionals, and nurses, and on-site guidance and...

  • Product Specialist

    hace 7 horas

    Madrid Centro, Madrid, España SITA A tiempo completo

    About the RoleSITA is a leading specialist in air transport communications and information technology, connecting the global aviation industry with decades of experience and expertise. As a Product Specialist in the SITA Communications and Data Exchange team, you will play a vital role in implementing the product marketing strategy, clear customer...

  • Product Specialist

    hace 4 horas

    Madrid Centro, Madrid, España SITA A tiempo completo

    About the RoleSITA is a leading specialist in air transport communications and information technology, connecting the global aviation industry with decades of experience and expertise. As a Product Specialist in the SITA Communications and Data Exchange team, you will play a vital role in implementing the product marketing strategy, clear customer...

  • Clinical Mako Product Specialist

    hace 1 semana

    Madrid, Madrid, España Stryker Iberia S.L. A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Clinical Mako Product Specialist to join our team at Stryker Iberia S.L. in Madrid, Spain. As a Clinical Mako Product Specialist, you will play a critical role in providing clinical product support to end-users, including surgeons, healthcare professionals, and nurses, and on-site guidance and...

  • Clinical Mako Product Specialist

    hace 1 semana

    Madrid, Madrid, España Stryker Iberia S.L. A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Clinical Mako Product Specialist to join our team at Stryker Iberia S.L. in Madrid, Spain. As a Clinical Mako Product Specialist, you will play a critical role in providing clinical product support to end-users, including surgeons, healthcare professionals, and nurses, and on-site guidance and...