Customer Success Revenue Specialist

hace 2 semanas


Barcelona, Barcelona, España Doctoralia España A tiempo completo
de la empresa

Docplanner es el marketplace líder mundial para médicos y pacientes, que permite reservar y gestionar consultas médicas (modelo SaaS). Somos líderes en 13 países, creando una herramienta para más de 130k médicos activos. Además, 80 millones de pacientes únicos visitan nuestro sitio web cada mes. El mes pasado, se reservaron 7,5 millones de visitas médicas en nuestro sitio web. Tenemos 8 oficinas en todo el mundo y nuestro equipo está formado por más de 2000 personas. Está respaldada por los principales fondos de capital riesgo, como Point Nine Capital, Goldman Sachs Private Capital y One Peak Partners, que han recaudado un total de 130 millones de euros hasta la fecha.

Nuestra misión es "Hacer la experiencia de la salud mas humana".

Doctoralia se fundó en 2007 en España. Nuestro equipo cuenta hoy con más de 300 personas en España

Descripción del empleo

¿Cuáles serán tus responsabilidades?

Retención telefónica de clientes que han solicitado la baja (Churn profile + web). Asesoramiento a clientes con el objetivo de ofrecerles los productos y servicios ajustándolos a sus necesidades (Upsells y Cross-sells). Ofrecer soluciones que garanticen la seguridad y continuidad del cliente. (Seguimiento de retención y acción Renewals). Entender necesidades del cliente y cómo solucionarlas con nuestro producto. Gestionar y solucionar incidencias en coordinación con el equipo de Soporte. Asegurar que el cliente utilice las herramientas/ active servicios necesarios para obtener los resultados. Recoger feedback de clientes para mejoras del servicio.

Requisitos

Persona proactiva, curiosa, persistente y con espíritu de superación. 2+ años de experiencia laboral (Preferentemente en posiciones de Customer Success o Sales)Valorable experiencia previa en Call Center y/o recepción médica. Excelentes habilidades de comunicación, negociación y autonomía. Capacidad de crear confianza con diferentes niveles de especialistas y gerentes en una organización. Atención al detalle. Orientación al cliente y a consecución de objetivos. Nivel nativo/alto de Español.

Información adicional

Te ofrecemos:

Salario competitivo y adecuado a tu experiencia. Lo más importante: un equipo increíble que te acogerá y te apoyará en el camino Seguro médico privadoDía de cumpleaños libre para pasar el día con tus seres queridos Acceso a cientos de gimnasios por una cuota simbólica en colaboración con Andjoy. Clases de inglés gratuitas Plan de opciones sobre acciones después de 6 meses trabajando con nosotros. Modalidad híbrida con presencia minima de 1 día a la semana desde nuestras oficinas de Barcelona.

_ _ _ _ _ _ _ _ _ _ _ _

Responsable: DOCTORALIA INTERNET, S.L Finalidad: para gestionar la solicitud de empleo y para poder contactar con los candidatos cuando contemos con un puesto que se adecúen a sus aptitudes.

Legitimación: base legal de interés legítimo.

Destinatarios: el Responsable y otras empresas del grupo DocPlanner, y encargados externos del tratamiento de datos personal solo para finalidades indicadas.

Derechos: acceso, rectificación y supresión de los datos, así como otros derechos expresados en nuestra política de privacidad.


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