client services specialist
hace 2 semanas
From Temporing Barcelona we are looking for a CLIENT SERVICES SPECIALIST with high level of English for an important software company located in Barcelona.
Responsibilities:
Responsible for driving and executing initiatives related to partner enablement and partner effectiveness; this includes delivery of partner onboarding and ongoing training, participation in internal and external forums, and partner service reviews. Participate in global initiatives to enhance overall partner experiences, including educating partners on resources available, including self-service tools. Enables partners to maximize their capacity and capabilities by driving operational excellence through world-class support and ownership in all aspects of products and services (activities) related to orders and inquiries. Ensures that all order and inquiry-related Business Cases are addressed according to defined global principles and guidelines within the agreed global Service Level Agreements. This entails entering orders in our systems, including customer information and product codes, and responding to partner inquiries via systems, email, and/or phone. Ensures a high level of partner satisfaction by responding to escalations promptly, providing appropriate resolutions, and identifying trends that will increase internal and external efficiency. Analyses key metrics and initiates daily action plans for resource optimizations. Logs quality issues to ensure root cause analysis can be completed.Establishes scalable partnerships to deliver solutions to global partners. Collaborates with cross-functional teams to provide efficient service solutions to global partners and customers. Maintains good working relationships and communications with multiple internal stakeholders and external partners to facilitate all transactional and operational activities. Execute all month-end and quarter-end activities flawlessly. Demonstrates and appreciates the diverse culture and supports the creation of more significant synergies and innovations within the organization. Documents policies and procedures based on expertise in specific job areas and works with the process governance team to document best practices and workflow charts. Represents Partner Services & Operations organization on global projects. Requirements: Fluent in Italian, English and French or German.Experience in a customer service department or office experience.Analytical skills/Ability to identify trends: you have the initiative to work with the appropriate channels to drive corrective and preventative actions.Digitally native, you use social media to communicate with others.Service-oriented, you are mindful and deliberate about the customer experience you deliver.Flexible: you can work in different global time zones for meetings and calls. We Offers: You will have the opportunity to join a company which is in a growing phase and are continuously looking for new candidates.Temporary contract for 6 months and extension of 6 more months (total: 12 months).Working shift from 9 to 18h. from Monday to Friday.Hybrid position.Gross annual salary: 30.000€.-
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