Delivery Engineer/Project Engineer

*Company Profile
* Total IT is an award-winning technology services and systems integration business founded in 2006, with offices in Bedford, London, and Dubai. We operate at the intersection of IT, cyber security, networks, and smart building technology, supporting some of the largest and most complex commercial buildings in the United Kingdom, alongside a growing portfolio of international clients. Our clients trust us to manage business-critical environments where accuracy, reliability, and professionalism matter. *Role Overview
* The Project Delivery Engineer sits within our Project Management Office (PMO) and is the on-the-ground delivery engine for client projects, deployments, onboardings and onsite support. This is a hands-on, varied role designed for an engineer who enjoys mixing project delivery with direct client interaction. On any given week you might be building and staging devices for a new client onboarding, attending site to install a server cabinet, walking a new starter through their laptop, carrying out a wireless survey, supporting the Service Desk with remote hands at a client site, or representing Total IT at a kick-off meeting. The role blends project delivery, deployments, field service and customer experience — it is not a pure projects-only role, and we are not looking for somebody who wants one. Above all, this is a role for an engineer who takes pride in their workmanship and presentation. Every install we hand over should be tidy, neat and considered — the kind of job where the closing photo could go straight onto our website. Cable management, labelling, finish quality, comms room hygiene and overall presentation are not optional extras; they are part of Total IT’s culture and one of the reasons we win and retain premium clients. You will deliver a white-glove onboarding and installation experience for every client. Reporting to the PMO Officer, while working closely with the Service Desk Manager to support remote hands activities, client onboarding and site-based service delivery

Key Responsibilities
Project delivery and deployments
* Deliver installations to a consistently high standard of workmanship — neat cable management, considered cable routes, tidy patching, clean labelling and a professional finish on every job.
* Build, image, configure and stage end-user devices (desktops, laptops, tablets, printers, etc) ready for deployment.
* Deliver client and internal onsite installations: desk setups, monitors, docking stations, peripherals and printers — presented to the client as a polished, finished environment.
* Rack and stack network and server equipment to a high standard — front and rear cable management, structured patching, clear labelling, power and airflow considered, and a tidy power-up.
* Mount and provision wireless access points to design — straight, level, discreet, with cable runs hidden and access points sitting clean against the ceiling or wall.
* Where structured cabling termination, testing and certification is required, carry it out (or oversee a specialist) to a workmanship standard the team is proud to show off.
* Produce as-built documentation, asset records, photo evidence packs and client sign-off sheets at the end of every install. Photos must be presentable, well-lit and demonstrate the quality of the finished work.
* Conduct site surveys and readiness assessments prior to project execution, including coordination of WEEE disposal where required
* Support Project Managers and Project Coordinators with project planning to ensure realistic timelines are established and communicated to clients
* Effectively manage multiple priorities and tasks across concurrent projects
* Provide informed technical and delivery recommendations to support project success
* Support the creation of training documentation for both internal teams and client use
* Deliver all tasks to a high standard of workmanship and presentation, in line with Total IT expectations
* Maintain proactive communication with clients, ensuring they are consistently kept informed of progress, updates, and any changes throughout the project lifecycle Client onboarding
* Lead the technical onboarding experience for new clients, including workstation deployments, user setup, site surveys, asset validation, documentation gathering and end-user orientation.
* Act as a professional ambassador for Total IT throughout the onboarding process, ensuring clients experience a smooth and well-organised transition.
* Own end-user onboarding for client staff — build, configure and deliver the device, set up the user, walk them through their new kit, and make sure they leave the session confident with their device, peripherals, Microsoft 365 and core applications.
* Handle end-user offboarding — securely collect devices, wipe and re