Director Revenue Operations

About Gelato

Gelato has created the world's largest global network for on-demand production of custom products – from t-shirts and mugs to books and wall art. We empower a new generation of ecommerce entrepreneurs to share their creativity worldwide while embracing local, sustainable production. By producing locally and perfectly matching supply with demand, we eliminate waste and reduce carbon emissions.

At Gelato, we don't own production facilities – we build the software that connects them. With over 140 production partners in 32 countries, our network can deliver custom products to five billion people in just 72 hours. It's smarter, faster, and greener.

With GelatoConnect, our SaaS platform, we're driving innovation in print production. GelatoConnect simplifies operations for print producers by automating procurement, workflows, and logistics into one seamless system. By boosting efficiency and cutting costs, it helps businesses scale to meet market demands. With GelatoConnect, we're reshaping the print industry to be more efficient, sustainable, and profitable.

What you will be doing

As the Head of Revenue Operations , you will play a critical role in driving Gelato's revenue growth and operational excellence across multiple channels and international markets. Reporting directly to the Chief Financial Officer, you will ensure that our customer-facing teams are strategically aligned and equipped with the best tools and running the best processes to maximize efficiency and effectiveness.

Some of your key responsibilities will include:

• Strategic Collaboration: Develop and implement strategies in close partnership with Sales, Customer Success, Marketing, and Finance. Design and deliver enablement programs and robust reporting processes to ensure alignment and optimize performance across all revenue operations facets.
• Process and Systems Optimization: Oversee the lead-to-revenue process, utilizing Salesforce.com as the backbone of our optimized go-to-market tech stack. Ensure excellence in our revenue cycle performance indicators through meticulous management and continual enhancement of system reliability and data quality.
• Operational Excellence: Champion continuous improvement initiatives by establishing and refining standard operating procedures. These include forecast calls, key metric reviews, and quarterly business reviews, ensuring seamless operations from lead generation to customer retention.
• Cross-Functional Leadership: Work closely with Sales Leadership, Marketing Leadership, Finance, Product, and Legal departments to refine pricing strategies and standardize contracts. Facilitate annual planning cycles, manage compensation plans, and oversee quota and territory management.
• Data-Driven Decision Making: Lead comprehensive, data-driven analysis to pinpoint and capitalize on improvement opportunities throughout the revenue lifecycle. Develop and manage systems to monitor customer health and sales effectiveness.
• Technology and Tools Management: Ensure a modern and powerful technology stack underpins all revenue operations and work with Gelato Technology, Data, and AI teams to build and evolve systems, models, and datasets as needed for world-class operations and decisions. Manage the selection and configuration of a comprehensive go-to-market tech stack, with a strong focus on Salesforce.com. Ensure team proficiency through regular training and support.
• Change Management and Adaptation: Excel in managing ambiguity and introducing structured solutions to complex challenges, adapting swiftly to evolving business needs.

Who you are

In order to be successful and enjoy being at Gelato, you will need first and foremost to have an entrepreneurial mentality. You are committed to excel with energy and endurance, as you understand that building a company is hard but satisfying work. You're a doer, who will adapt and change tactics until you find the winning approach. You feel comfortable getting your hands dirty in the problems of today, yet never losing sight of the long-term direction. You have stamina, resilience, and grit.

You may be a good fit if:

• Extensive Experience in Revenue Operations: You possess at least 5 years of leadership experience in revenue or business operations. This has equipped you with a deep understanding of Revenue Cycle Operations, including best practices in processes and systems.
• Proven Success in High-Growth Settings: You thrive in fast-paced environments and have a proven history of contributing to substantial growth within an organization.
• Expertise in International Operations: You have demonstrated experience managing and optimizing an international, multi-channel lead-to-cash process.
• Leadership and Team Alignment: You have a consistent track record of aligning diverse teams and effectively managing complex organizational changes.
• Innovative and Iterative Approach: You are skilled at using iterative processes to anticipate and meet both current and future organizational needs.
• Adaptability: You excel in situations filled with ambiguity and are adept at bringing structure and clarity to complex problems.
• Technical Proficiency: You have hands-on, expert-level skills with Salesforce.com and experience in selecting and configuring an optimized go-to-market tech stack.
• Bachelor's Degree in business, marketing or related field.

What it's like to work at Gelato

We are a customer-obsessed team with the ambition to change the world by connecting technology to the printing industry and making it much more sustainable. Everyone who joins our team must feel genuinely intrigued and motivated by our mission. We expect a lot. We are a driven team with big goals, so we seek individuals who are genuinely passionate about their work and possess an entrepreneurial spirit. Our culture is unique and we live by our values, so it's worth learning more about our culture and how we work before presenting your application.

At Gelato, we pride ourselves on our global presence with 14 offices worldwide, fostering a dynamic and diverse work environment. Rooted in a culture that values collaboration, creativity, and camaraderie, we actively cultivate a company culture that thrives on shared experiences. We encourage team members to embrace this culture by working from our inspiring office spaces at least three days a week, allowing for meaningful connections and collective growth.

Lastly, we ask that you please upload your CV in English , regardless of which country you are applying from.