Managing Consultant

Managing Consultant / Senior Manager - ServiceNow HRSD (SC Cleared) - London

Reference Code: -en_GBContract Type:PermanentProfessional Communities: Strategy & Transformation

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

YOUR ROLE

We are looking for an experienced ServiceNow Architect to join our growing Employee Experience and HR practice. This role sits at the intersection of technology leadership, client advisory and delivery ownership, helping organisations transform their employee and enterprise service experiences.

You will play a pivotal role in shaping ServiceNow platform strategies, leading end-to-end implementations, and driving high-quality solution design across large-scale transformation programmes.
This is an opportunity to develop from a ServiceNow architect, into a strategic technology leadership role, working with global clients while building your reputation within a leading consulting and transformation organisation.

Solution & Architecture Leadership
Own the end-to-end architecture and solution design for ServiceNow implementations
Produce and maintain technical design documentation, ensuring alignment with client requirements and platform best practices

Engagement & Delivery Ownership
Lead end-to-end engagements, including delivery governance and stakeholder management
Oversee delivery teams while not being directly responsible for configuration or development

Client advisory and strategy
Define ServiceNow platform strategies and roadmaps for customers
Act as a technology advisor, guiding; customer leadership teams, programme stakeholders and delivery teams
Liaise with ServiceNow representatives and ecosystem partners

Business development
Lead responses to RFPs and RFIs, drive proposal development and deliver winning client presentations

What makes this role unique
Opportunity to lead high-impact transformation programmes across global enterprises
Blend of architecture, advisory, and delivery leadership
A clear pathway into senior technology leadership and sector ownership
Work within Capgeminis strong ServiceNow ecosystem and partnerships

YOUR PROFILE

Essential experience & certifications
ServiceNow certifications at minimum; Certified System Administrator, CIS ITSM, CIS HRSD, CTA / CMA (beneficial)
Proven experience working on:
o At least one large global / international ServiceNow implementation, OR
o Multiple end-to-end smaller ServiceNow deployments
Deep technical expertise in the ServiceNow platform, across architecture and solution design.
Be able to articulate and demonstrate ServiceNow HR / AI features to our customers.

Key traits and capabilities
Strong understanding of how technology decisions impact; user experience, operating models, ways of working and transformation delivery (programme and project level)
Ability to operate as a trusted advisor to senior stakeholders
A real desire to transition from hands-on technical delivery into technology leadership and engagement ownership

Has strong technical foundations but is moving into (or already in) an architect / leadership role
Enjoys engaging with clients, shaping solutions, and influencing strategy
Is motivated to build a reputation as a trusted technology leader within a sector

WHAT YOU'LL LOVE ABOUT WORKING HERE:

You will be part of the Employee Experience & HR team, which has a collaborative culture. You will work with a diverse group of talented professionals who are passionate about HR, technolo