Product Manager

About The Role
Team – Enterprise ProductWorking Pattern
- Hybrid – 2 days per week in the Vitality Bournemouth, Stockport or London Office. Full-time hours per week.
We are happy to discuss flexible workingTop 3 skills needed for this role:Product Strategy & Roadmap OwnershipStakeholder Management & InfluencingCustomer-Centric Analysis & Agile DeliveryWhat this role is all about:As a Product Manager within our Enterprise Product team, you'll play a key role in shaping and delivering exceptional customer experiences across our Underwriting journey. Working within a cross-functional environment, you'll define and execute product roadmaps, translate customer and business needs into innovative solutions, and drive delivery through agile ways of working. You'll be responsible for identifying opportunities to improve customer outcomes, collaborating with stakeholders across the business, and ensuring products deliver measurable value aligned to Vitality's strategic ambitions. This is an exciting opportunity for a commercially minded product professional who thrives on solving complex problems, influencing change, and creating brilliant customer experiences.
Key ActionsDefine and deliver the medium to long-term product strategy for a complex customer journey, balancing customer value, commercial outcomes and strategic business objectivesOwn and continuously evolve the product roadmap and backlog, ensuring priorities are aligned to customer needs, business goals and delivery capabilityLead product discovery, research and ideation activities, using customer insight, data analysis and stakeholder engagement to identify opportunities and shape future solutionsCoordinate cross-functional teams through the product development lifecycle, working closely with engineering, design, research and business stakeholders to bring ideas to marketAct as the voice of the customer throughout delivery, ensuring all features and enhancements contribute to an outstanding customer experienceLead the planning and delivery of journey epics, managing dependencies, risks, costs and priorities across multiple initiatives within an agile environmentTranslate business and customer requirements into clear product features, story maps and user stories with robust acceptance criteria and supporting documentationUse performance metrics, analytics and customer feedback to evaluate product effectiveness and identify opportunities for continuous improvementDrive process optimisation across customer journeys by identifying inefficiencies, reducing waste and improving operational and customer outcomesMonitor market trends, competitor activity and emerging opportunities to ensure products remain innovative, relevant and commercially effectiveWhat do you need to thriveDegree educated or equivalent professional experienceDemonstrable experience managing complex product roadmaps and backlogs within a digital or technology-led environmentStrong experience working within Agile delivery frameworks and cross-functional product teamsAbility to lead workshops, facilitate discussions and drive alignment across technical and non-technical stakeholdersExcellent written, verbal and presentation communication skillsStrong analytical skills with the ability to use data and customer insight to inform decision makingExperience creating product documentation including features, user stories, acceptance criteria and supporting artefactsProven ability to balance customer value, commercial priorities and delivery considerationsPassion for improving customer experiences and championing customer needs throughout the product lifecycleCollaborative approach with experience working alongside engineering, UX, research and business teams to deliver successful outcomesCommercial awareness with the ability to assess value, trade-offs, risks and benefits when making product decisionsExperience using tools such as Jira, Aha or similar product management platforms would be advantageousKnowledge of digital analytics, conversion optimisation, customer journey mapping or modern web technologies would be beneficialScrum Product Owner certification or related Agile qualifications would be advantageous
So, what’s in it for you?Bonus Schemes – A bonus that regularly rewards you for your performanceA pension of up to 12%– We will match your contributions up to 6% of your salaryOur award-winning Vitality health insurance – With its own set of rewards and benefitsLife Assurance – Four times annual salaryThese are just some of the many perks that

we offer
To view the extensive range of benefits

we offer
, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities
If you are successful in your application and join us at Vitality, this is our promise to you, we will:Help you to be the healthiest you’ve ever beenCreate an environment that embraces you as you are and enables you to be your best selfGive you flexibility on how, where an