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Incident Manager

hace 3 meses

Barcelona, Barcelona, España Winning A tiempo completo
Somos una empresa de consultoría que ofrece servicios de consultoría, formación, dotación de personal e investigación.

Apoyamos a nuestros clientes en la búsqueda de soluciones innovadoras y sostenibles, desde la aplicación del conocimiento científico en la resolución de complejos problemas de gestión hasta la transformación digital y tecnológica dentro de las organizaciones.


Desde Winning estamos seleccionando un
Incident Manager, para incorporarse a un importante cliente final perteneciente al sector financiero para la gestión de incidencias ecommerce.


Como Incident Manager te integrarás dentro del equipo de dirección comercial y actuarás como referente del partner, con el objetivo de coordinar la resolución de aquellas incidencias que tengan un componente técnico trabajando transversalmente con equipos nacionales e internacionales.




¿Qué te ofrecemos?:

  • Formar parte de un equipo dinámico trabajando en proyectos transversales.
  • Contrato indefinido.
  • Beneficios sociales: seguro médico privado y retribución flexible.
  • Modelo híbrido de trabajo.

Funciones Principales:

  • Realizar el seguimiento periódico de incidencias con partners que operan a nível nacional e internacional.
  • Establecer y garantizar el cumplimiento de los plazos establecidos.
  • Coordinar los dispositivos técnicos necesarios para garantizar el correcto funcionamiento del sistema en los periodos en los que existan promociones o un mayor volumen de ventas.
  • Coordinar el equipo de soporte técnico.
  • Mantener la interlocución directa con el partner y realizar el seguimiento de las incidencias trabajando transversalmente con todos los agentes implicados.
  • Detectar nuevas necesidades en función del incidental que está ocurriendo.
  • Interactuar con homólogos de otros países para la gestión de incidencias comunitarias.

Experiência y conocimientos:

  • Formación requerida: estudios de Grado Superior, Licenciatura o Grado en Informática, Telecomunicaciones o similares.
  • Otros conocimientos: conocimientos ecommerce a nível técnico.
  • Experiência mínima de 3 años en puestos similares en entornos ecommerce.
  • Idiomas: inglés y francés muy avanzado. Español muy valorable.
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