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Service Delivery Manager IT

hace 3 meses


Madrid, Madrid, España Just Fix It, LLC A tiempo completo

Incorporamos a plantilla un Service Delivery Manager IT familiarizado con soluciones Cloud

Funciones principales:

Responsable de la calidad de la entrega de los servicios.
Responsable de los resultados económicos del contrato .
Responsable de la satisfacción del cliente.
Desarrollo de la cuenta en colaboración con el equipo comercial.
Liderar la transformación, la innovación y la mejora continua.
Representar a la compañía en el cliente.
Reporte interno.
Identificar y transmitir a la organización las necesidades del cliente
Reportar el estado del servicio y los proyectos al cliente a nivel táctico; elaboración de los informes y defensa de los mismos.
Coordinar las distintas unidades que prestan el servicio al cliente
Máximo representante ante el cliente por los servicios prestados
Gestión de escalados

Requisitos mínimos

+ de 5 años de experiencia en el puesto

Formación y experiencia en proyectos vinculados a infraestructura técnica

Alto nivel de inglés a nivel conversación

Disponibilidad para trabajar en formato híbrido en Getafe- Madrid.

ITIL, PMP, Gestión de equipos, gestión de servicios.

Competencias

O si ya tienes cuenta

Categoría

Informática y telecomunicaciones

Subcategoría

Gestión de proyectos

Servicios y tecnología de la información

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