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EU - Senior Support Engineer - Barcelona - European Governments
hace 3 meses
DESCRIPTION OF THE TASK:
Provide advanced technical support for CAD (Computer-Aided Design), ANSYS, CATIA, and MATLAB software applications.
Troubleshoot and resolve complex issues related to software installation, configuration, and usage.
Assist customers with software integration, customization, and optimization.
Collaborate with software development teams to escalate and resolve software bugs and issues.
Develop and deliver technical training sessions and workshops for customers.
Act as a subject matter expert for CAD, ANSYS, CATIA, and MATLAB software products.
Document and maintain knowledge base articles, FAQs, and troubleshooting guides.
Stay updated on the latest features, updates, and best practices for supported software applications.
Provide guidance and mentorship to junior support engineers.
EXPERTISE REQUIRED:
Proficiency in CAD (Computer-Aided Design) software, including ANSYS, CATIA, and MATLAB.
Extensive experience in providing technical support for CAD software applications.
Strong troubleshooting and problem-solving skills.
Knowledge of software installation, configuration, and usage.
Familiarity with software integration and customization.
Excellent communication and interpersonal skills.
Ability to effectively collaborate with cross-functional teams.
Experience in delivering technical training and workshops.
Strong documentation and knowledge management skills.
Leadership abilities to provide guidance and mentorship to junior engineers.
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