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Chief Operations Officer

hace 3 meses

Barcelona, Barcelona, España Ikigai Talent Goup A tiempo completo
Spain, Barcelona

Start-up

Up to 80k

Chief Operations Officer (COO) - Strategic Leadership

Kon'nichiwa

We are currently managing a
Chief Operations Officer (COO) role for a
Cloud Company based in Barcelona.

Chief Operating Officer (COO) responsibilities:

Strategic Planning and Execution

  • Designing and implementing an effective strategic work plan for the company.
  • Collaborating and working crossfunctionally with various departments.
  • Coordinating and leading the Service Manager and Team Leads, ensuring the constant tracking of their objectives and providing solutions to their needs.
  • Conducting regular followup meetings with the thirdlevel team (Service Managers, Team Leads, and strategic profiles within the company).
  • Engaging with the technical leadership to seek support, address issues collectively, request technical training for the team, etc.

Resource Optimization and Process Enhancement

  • Ensuring welldefined goals and tasks for the team.
  • Optimizing business processes and leveraging economic resources for each project, minimizing resource utilization while maximizing operational results and avoiding performance losses.
  • Automating operational activities, workflows, and dynamic communications whenever possible.
  • Analyzing common solutions to streamline client systems, providing specific tools and documentation for repetitive tasks along with relevant training (e.g., audit tools, monitoring systems, FinOps, architectural review checklists, etc.).
  • Establishing mechanisms to identify and ensure compliance with deliverable SLAs in terms of timeliness and quality.

Team Management and Development

  • Reporting financial data to the responsible manager and allocating time reports from the team.
  • Overseeing the recruitment of new personnel and requesting profiles based on business needs.
  • Monitoring business productivity and ensuring equitable workload distribution within the team.
  • Providing the team with the necessary tools and training to perform their tasks effectively.
  • Identifying and anticipating risk situations for the company, such as customer dissatisfaction, productivity issues, talent retention, security concerns, etc.
  • Offering exceptional postsales support and attending meetings with potential and existing clients to address tense situations and evaluate improvement implementations alongside Service Managers.

Cultural Alignment and Documentation

  • Responsible for matching profiles to projects and business needs, in collaboration with Service Managers and Team Leads.
  • Ensuring the team is aligned with the company's culture and work methods.
  • Maintaining an inventory of clients with uptodate collaboration status and ensuring the existence of concise operational and descriptive documentation, with collaboration from Service Managers.
Requirements and Skills

Comprehensive Expertise

  • Excellent analytical skills.
  • Ability to interpret the interrelation of results across different areas.
  • Strong leadership capabilities.
  • Effective communication and team management skills.
  • Resourceful and solutionoriented mindset.
  • Aptitude for making objective and efficient decisions.
  • Ability to serve as a liaison between various stakeholders and the CEO.
  • Adaptability to work under pressure and respond quickly to changes.
  • Additional specialized training relevant to this professional profile.
  • Knowledge of the IT sector, specifically operations and Cloud architecture.
Key Performance Indicators (KPIs) and Reports

KPIs

  • Productivity.
  • Compliance.

Customer Satisfaction:

  • Average customer satisfaction rating (C-SAT).

Team:

  • Team size.
  • Team satisfaction.
  • Service Manager KPI compliance.
  • Team Lead KPI compliance.

Common Objectives with Management:

  • Operating income result: EBITDA.
  • Acquisition of new clients.
  • Contract renewals.

Reports

  • Snow Dashboard.
  • Performance dashboard for teams and individuals.
  • Financial COO report.

Benefits:

  • Salary range
    :up to 80k
:

-
HYBRID working model.

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