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Technical Support Specialist

hace 3 meses

Málaga, Málaga, España Ikea A tiempo completo

Job Description:

Date Posted: 24/05/

Why You'll Love Us

- Education/background in IT, systems, technology, or networks.
- Previous experience in technical support.
- Ensure IT standards are met in the store and all computer systems are operational.

Requirements:
- High level of proficiency in IT tools.
- Proficient in Apple devices.
- High proficiency in English and Spanish, both spoken and written.
- Higher Degree in Systems Administration and Networks.
- Understanding of end-users' needs. Service-oriented attitude and good communication skills.
- General knowledge of technology standards, trends, and innovation.
- General understanding of IT service management, processes, tools, procedures, and guidelines.
- Extensive knowledge of IT policies, guidelines, principles, and information security.
- Understanding the business impact of service requests and incidents.
- Team player with the ability to work in dynamic environments.
- Strong prioritization and task execution skills in fast-paced settings.
- Ability to share digital knowledge and experiences with stakeholders.

Join Our Team at Ikea

- Implementing, configuring, and installing new equipment.
- Providing hardware and software support to end-users within a defined region.
- Offering remote support outside regular hours for critical business issues (e.g., server breakdown).
- Making decisions and taking actions to resolve problems.
- Prioritizing issues based on business needs and knowing when and how to escalate.
- Conducting preventive maintenance and system monitoring to prevent business disruptions.
- Managing IT equipment inventories.
- Budgeting for IT equipment needs (from office reconstructions to computer room setups).
- Handling software and hardware procurement.
- Providing IT training to new hires.

About Us at Ikea

At IKEA, we are committed to improving everyday life for the majority. All IKEA co-workers enjoy a comprehensive benefits package available from day one.