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Technical Support Specialist

hace 2 meses

Málaga, Málaga, España Reconocida Empresa A tiempo completo
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Reconocida Empresa. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our users, ensuring that our cloud applications are running smoothly and efficiently.

Key Responsibilities
  • Provide technical support to users via phone, email, and in-person
  • Troubleshoot and resolve technical issues with cloud applications
  • Collaborate with development teams to identify and resolve technical issues
  • Maintain and improve our cloud applications to ensure optimal performance
  • Develop and maintain knowledge base articles to assist users
  • Promote self-service options to reduce support requests
Requirements
  • 2+ years of experience in a technical service environment
  • Strong understanding of cloud technologies
  • Experience with Google's Workspace suite of applications and products is an advantage
  • Experience with ZenDesk and/or Jira or other ticketing systems is an advantage
  • Direct experience on Salesforce, or similar CRM, is an advantage
  • English and Spanish language proficiency
  • Strong communication and problem-solving skills
About Us

Reconocida Empresa is a leading FinTech company that provides innovative solutions to businesses worldwide. We are committed to delivering exceptional customer service and support to our users.