Service Excellence

hace 3 semanas

Barcelona, Barcelona, España Hempel A tiempo completo
Join our dynamic team to drive service excellence

Hempel has an ambitious goal of shaping a brighter future with sustainable coating solutions and doubling Hempel by 2025. Hempel Services is a key contributor to this growth and our customer satisfaction.

This is your opportunity to join us to support our Double Impact strategy by developing and implementing our service operations processes.

Join a global company where the employees are truly passionate about delivering the best in everything they do. With business in mind and people at heart we always work together to influence our road ahead. We want you to be part of our growth journey and of an outstanding, global family.

Take Service Excellence initiatives to the next level


As part of this role, you will be the process owner taking on the role as project manager on different projects to understand, map and standardize our service operation processes.

At the same time, you will play a key role in implementing and rolling out the new processes, optimizations and tools.

What you can look forward to in this role:

  • Handling strategic cross functional and cross-cultural projects within services
  • Work with other teams to lead alignment between service processes and business objectives so as to optimize business performance
  • Make process design and development recommendations to standardize, improve, or redesign processes to meet business needs
  • Maintain and update documentation of process overviews, details and process flows
  • Design and implement new process in order to improve service delivery to ensure costeffectiveness
  • Establish systems to supervise quality, implement improvements initiatives and follow up on improvements
  • Creating, owning, and maintaining the services standard operation procedures
We are looking for a person with solid project management experience, high business acumen and who enjoys working with processes and excellence

What does it take to become our new team member?

  • Minimum bachelor's degree in business management, Process Engineering or equivalent
  • 23 years experience within consultancy, project management and/or process mapping, efficiency
  • Sector experience within the Field service, and general service would be advantageous
  • Experience within digital enablement or automation of processes
  • Ability to drive and follow projects independently and be able to work structured and focused in crossfunctional and crosscultural teams
  • Ability to build professional documentations and presentations
  • Experience working for an international organization
  • Able to communicate in a clear and consistent way both verbally and in writing English. (Other languages are considered as an asset)
Be a part of a trusted team


One of the joys of joining Services team is the chance to earn the trust of our customers and colleagues, and to work together to deliver the best quality to our customers.

In this position, you will report to Amy Baria, Senior Strategic Service Operations Partner.

Preferred locations are Barcelona, Spain or Copenhagen, Denmark preferred but you can be based anywhere in Europe.

Application and further information

Global career possibilities

In Hempel we offer a variety of global career possibilities and many cross functional and cross-cultural working relationships. We strive to build the right conditions for personal and professional development.

Join a global company where the employees are truly passionate about delivering the best in everything they do. With business in mind and people at heart we always work together

More About Hempel

At Hempel, we are working together to shape a brighter future with sustainable coating solutions. We believe this is only possible with dedicated employees with different perspectives and backgrounds.


Hempel is committed to creating an inclusive work environment and culture that embraces the diversity of our employees and the customers we serve, providing equal opportunity for all.

LI-Hybrid

Application due

Seniority Level

Mid-Senior level

Job Functions

Consulting, Project Management, Strategy / Planning

Industry

Chemicals

  • Across the globe, Hempel's coatings solutions protect surfaces, structures and equipment. They extend asset lifetimes, reduce maintenance costs and make homes and workplaces safer and more colourful. Hempel was founded in Copenhagen, Denmark in 1915 by J.C. Hempel, and is solely owned by the Hempel Foundation, which not only ensures a solid economic base for the company, but is dedicated to making a difference in the world by empowering children to learn, supporting coatings science and sustaining biodiversity._

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