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Technical Support Manager

hace 3 meses

Barcelona, Barcelona, España MiR A tiempo completo
Do you want to join the market leader in autonomous mobile robots and work with cool robots on wheels?

Are you passionate about customer support and providing a high level of service?

You'll work with robots on wheels and people - it's way too cool
At MiR, you take centre stage in an exciting industry with cool products and cool technologies. You'll help us ensure our leading position in the market of autonomous mobile robots.

We are dedicated to find better and safer ways of moving things from A to B, and we invite you to look into cool upcoming projects.

If you thrive in an ever-changing environment and have a can-do attitude, you can make a significant impact on how we scale up, and do it fast.


You'll dive deep into your field of expertise, and really make it work
Becoming our new Technical Support Manager responsible for Southern Europe and MEA, you will be working with cutting-edge technology daily and become the manager of our great team

This is an onsite position, and you will work out of our office in Barcelona. Additionally, you will have approximately 30% of travel activity per year.

Your tasks and responsibilities include:

  • Support the technical team in solving technical problems, related to our customers
  • Manage the matrix communication with the HQ team, regional ASMs and partners
  • Coordinate the priorities and secure a continuous learning behavior inside the team
  • Responsible for budget
  • Distribute and organize the workload
  • Communicate and deliver information to HQ
  • Organize training to the team and to external partners
  • Make surveys to increase our service quality

You've got what it talks to fit in at frontier of robotics
At MiR, we come in all shapes and sizes, and we cheer each other on.

However, we do expect, that you will bring the following:

  • An engineering degree
  • Experience as a team manager
  • Engineering experience related to service and/or projects
  • English and Spanish fluently bot orally and in writing. Other languages are a plus
As a person, you are self-motivated, outgoing and you thrive in an international environment. You work independently, are flexible and with excellent communication skills. Besides this, you are are a great teamplayer with good report skills a great drive. Your work is based on a sense of discipline, responsibility and proactiveness.

We're Mobility Makers, Community Creators and Future Navigators


MiR is moving faster than fast as a company, and our mobile industrial robots already move around all over the world within a wide range of industries.

By automating in-house transportation, we set people free to use their unique skills. We think it, build it, and see it live and in motion.

We invite you into a truly global society, where we sincerely care for each other, and where you are empowered to take on growing responsibilities and make decisions with impact.

You will also get space to explore and play around.

This is our way of responding positively to change, to navigate the future and to find even better ways of mobility and collaboration.

Come and grow as one of our mobility makers, community creators and future navigators. We are the way to go

**Better get moving - we can't wait to get in touch