Field Application Specialist

hace 1 semana


Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completo

The Position Objective:
To advise customers and provide solutions to technical-scientific issues related to our instruments and reagents, following the guidelines set in the Global Customer Support manuals and procedures, in order to ensure their proper use and functionality.

Responsibilities:

  • Train users on the handling and use of instruments and reagents.
  • Advise on issues or usage of applications and instrument performance and/or reagents, as well as report updates on reagents and quality controls, implementing new protocols.
  • Document all activities in CRM carried out remotely and on-site.
  • Monitor the compliance with established KPIs.
  • Contribute to the success of the new organizational model and frameworks.

Requirements & Experience:

  • Graduate in Biomedical Engineering, Chemistry, Pharmacy, or related fields.
  • Proficiency in the use of biological and chemical reagents, and knowledge of analysis methodologies.
  • Basic knowledge of Clinical Chemistry, Immunology. Experience in Urinalysis is a plus.
  • Minimum of 2 years as a field service specialist, in the medical devices and/or clinical laboratory field. 2 or more years of experience in customer service.
  • Intermediate English proficiency.

Main Competencies:
Technical and business skills.
Communication.
Having an agile, innovative, adaptable, and collaborative mindset, focused on the customer.
Assume a servant-leadership role, taking responsibility, being accountable, and leading by example.
High motivation to work within agile frameworks.
Who we are: At Roche, over 100,000 individuals in 100 countries are continually advancing healthcare frontiers. Collaboratively, we have evolved into one of the leading research-focused healthcare organizations globally. Our success is grounded in innovation, curiosity, and diversity.
Roche is an equal Opportunity Employer.

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