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Field Application Specialist
hace 3 meses
Sant Cugat del Vallès
Sant Cugat del Vallès, Catalonia, ES The Position Objetivo del rol: Asesorar al cliente y dar solución a los problemas técnico-científicos, de nuestros instrumentos y reactivos, de acuerdo a los lineamientos establecidos en los manuales y procedimientos del Global Customer Support, con el fin de asegurar su uso y funcionamiento.
Responsabilidades:
- Capacitar a los usuarios en el manejo y uso de instrumentos y reactivos.
- Asesorar en problemas o uso de las aplicaciones y desempeño del instrumento y/o de reactivos e informar las actualizaciones de los reactivos y controles de calidad e implementar los nuevos protocolos.
- Reportar en CRM todas las actividades realizadas vía remota y en sitio.
- Dar seguimiento al cumplimiento de los propios KPI's establecidos.
- Contribuir al éxito del nuevo modelo organizacional y marcos de trabajo.
Requisitos & Experiencia:
- Graduado de Ing. Biomédica, Químico, Farmacéutico, o carreras afines.
- Manejo y conocimiento deluso de reactivos biológicos y químicos, así como las metodologías de análisis.
- Conocimientos mínimos de Química Clínica, Inmunología. Valorable Urianálisis.
- Mínimo 2 años comoespecialista de servicio en campo, en el ámbito dedispositivos médicos y/o laboratorio clínico. Experiencia de 2 o más años en el ámbito de laatención al cliente.
- Inglés Intermedio
Principales Competencias:
Habilidad técnica y de negocio.
Comunicación.
Tener un mindset ágil, innovador, adaptable y colaborativo, centrado en el cliente.
Asumir un liderazgo servicial asumiendo la responsabilidad, siendo accountable y mostrando desde l ejemplo.
Tener elevada motivación para trabajar, bajo un esquema de marcos de trabajo ágiles.
Who we are At Roche, more than 100, 000 people across 100 countries are pushing back the frontiers of healthcare.
Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.Roche is an Equal Opportunity Employer.
