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Field Application Specialist
hace 2 semanas
The PositionObjetivo del rol:
Asesorar al cliente y dar solución a los problemas técnico-científicos, de nuestrosinstrumentos y reactivos, de acuerdo a los lineamientos establecidos en losmanuales y procedimientos del Global Customer Support, con el fin de asegurarsu uso y funcionamiento
Responsabilidades:
- Capacitar a los usuarios en el manejo y uso de instrumentos y reactivos.Asesorar en problemas o uso de las aplicaciones y desempeño delinstrumento y/o de reactivos e informar las actualizaciones de los reactivosy controles de calidad e implementar los nuevos protocolos.Reportar en CRM todas las actividades realizadas vía remota y en sitio.Dar seguimiento al cumplimiento de los propios KPI's establecidos.Contribuir al éxito del nuevo modelo organizacional y marcos de trabajo.
Requisitos & Experiencia:
- Graduado de Ing. Biomédica, Químico, Farmacéutico, o carreras afines.
- Manejo y conocimiento deluso de reactivos biológicos y químicos, asícomo las metodologías de análisis.Conocimientos mínimos de Química Clínica,Inmunología. Valorable Urianálisis.
- Mínimo 2 años comoespecialista de servicio en campo, en el ámbito dedispositivos médicos y/o laboratorio clínico. Experiencia de 2 o más años en el ámbito de laatención al cliente.
- Inglés Intermedio
Principales Competencias:
Habilidad técnica y de negocio.
Comunicación.
Tener un mindset ágil, innovador, adaptable y colaborativo, centrado en el cliente.
Asumir un liderazgo servicial asumiendo la responsabilidad, siendo accountable ymostrando desde l ejemplo.
Tener elevada motivación para trabajar, bajo un esquema de marcos de trabajo ágiles.
Who we areAt Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an Equal Opportunity Employer.#J-18808-Ljbffr
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