Customer Service

hace 1 semana

Madrid, Madrid, España ALSTOM A tiempo completo
Req ID:403002

We create smart innovations to meet the mobility challenges of today and tomorrow.

We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions.

Joining us means joining a truly global community of more than

75 000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.

Job Title.
Customer service leader

DURATION - LOCATION
Permanent - Madrid (Pinto)

Purpose of the job.**You are in your position end-to-end relationship with Customer(s) for Parts, back-office, from offers, follow up proyects and sales order registration, delivery follow up, until payment, including master data management, and KPI preparation

Organizational Reporting
Parts & OVH Sales, Business development & Customer service manager

Network & Links
Internal

  • Parts Teams
  • Project Engineering teams
  • Sourcing, Industrial, Installation and T&C representatives allocated in the bid preparation
  • Other regional or development centers involved
  • Tender Leader, Bid Manager, Cost Manager
  • Support functions (Finance, Tax, Legal, etc.) and other project stakeholders
External

  • Potential customers
  • Supplier
  • Partners (consortiums and or key subcontractors)

Mission & Responsibilities

Execution of ERP management activities:

  • Register offers and services in ERP.
  • Visit to Customers.
  • Register spreadsheets of offers and services in ERP.
  • PR and NPR request
  • Register bills and services in ERP.
  • Parts order management
  • Control of financial gaps bids and customer orders
  • New customers ID creation.
Preparation, management and follow up of Business KPI, and digital tools

  • Data master management
  • Customer portal
  • Station one
  • Partsfolio.
  • KPI
Coordination and execution of customer-oriented activities

  • Billing request, and follow up in ERP
  • Customer service.
  • Customer P.O. confirmation.
  • Customer quotations.
  • Supplier
orders follow up with procurement.

  • Control of financial gaps bids and customer orders
  • Preparation of documents for bids.
  • Bonds request and follow up.
  • Overdues follow up
Coordination execution of administrative support activities

  • Purchase request to procurement department
  • Support to sales, production, Project manager, logistics, technical teams
  • Others

Performance measurements:

  • Overdues
  • On time delivery OTD Parts
  • OTD CRO
  • Customer Satisfaction
  • EHS

Educational Requirements

Mandatory:

  • University degree or similar in experience
  • Experience by a demonstrated track record of success.
  • Language skills required: advanced/business fluent level of English;
  • Use IT tools such as Microsoft Office Excel, Word, PowerPoint, MS-Project.
  • SAP ERP

Desirable:

  • Products and services knowledge on different market segments (Urban, Mainline, F&M and Services)
  • AS400 ERP
  • Digitalization background

Experience

Mandatory:

  • 5 years of experience in customer service department in offers and order management.
  • Global view of business and relationships between different areas.
  • Experience working in and with multinational companies and in different business cultures.

Desirable

  • Knowledgeable of ALSTOM way of working for efficient process execution
  • Rail industry background

Competencies & Skills

  • Customer oriented.
  • Sense of urgency.
  • Sense of anticipation.
  • Openminded, focused on problem resolution.
  • Take initiatives, communicative and analytical.
  • Good communication skills
  • Leadership, entrepreneurship mindset and result oriented
  • Knowledge of railway products and systems
  • Negotiation skills


An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers.

We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.

Job Type:
Experienced

Job Segment:
Logistics, ERP, Supply Chain, Procurement, Administrative Assistant, Operations, Technology, Administrative

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