Customer Relationship Manager
hace 1 semana
Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
Function:
Sales, Marketing and Customer Success
Reports to:
Manager, Customer Relationship Management
Location:
Barcelona, Milan, Lisbon, Sibiu
Job set up:
hybrid
Role Overview
The Customer Relationship Manager at Colt is a crucial link between the business and its customers. This role involves providing vital support to the sales team in revenue generation and ensuring a seamless post-sale experience. From onboarding new customers to managing ongoing relationships, the manager plays a central role in customer satisfaction.
Collaborating with various teams, the manager enhances the in-life experience of customer accounts and promptly addresses issues. Building customer intimacy, they act as a liaison, understanding business requirements and aligning services with changing needs. The role requires delivering a professional customer experience, adapting to evolving business requirements, and solving problems.
In a dynamic position, the manager showcases adaptability and problem-solving skills while cultivating strong, lasting customer relationships.
Ultimately, the Customer Relationship Manager contributes to Colt's success by fostering customer-centricity, delivering exceptional service, and ensuring a positive customer journey.
Key Accountabilities
- Welcome new customers into Colt, helping them to understand how best to work with us.
- Understand customer requests and match to Colt's product offering.
- Support transactional sales activities, contract renewals and sales projects for dedicated accounts.
- Coordinate pricing, quoting and ordering activities to make sure everything is done fast and accurate.
- Collaborate with other internal teams to create orders that are rightfirst time, helping customers to get the exact service they need.
- Regularly communicate with customers on the progress of their requests using nonColt jargon and customer friendly terms.
- Initiate and lead in customer meetings, focused on customer management topics.
- Educate customers about our systems, tools and processes, empowering them to engage digitally and selfserve though use of the Colt Portal.
- Ensure dispute policy is adhered to for invoicing enquiries.
- Support the measurement of customer happiness and drive customer satisfaction upwards.
- Proactive escalation where there is a risk of failure to deliver on the customer expectations.
The right person will:
- Excellent written and verbal communication skills in Italian and English for effective interaction with both internal teams and external customers.
- Previous experience in a role dealing with sales and/or customers is essential, demonstrating a strong background in customerfocused responsibilities.
- An understanding of networking technologies and products is preferable, indicating a familiarity with the telecom industry's technical aspects.
- Strong interpersonal skills and the ability to coordinate effectively are necessary to navigate the collaborative nature of the role.
- Demonstrated ability to influence people at all levels is important, showcasing the capability to advocate for customer needs within the organization.
- A genuine passion for delivering an exceptional customer experience is key to fulfilling the customercentric focus of the role.
- The ability to adapt to everchanging customer needs is essential, indicating flexibility in responding to evolving business requirements.
- While not mandatory, 23 years of telecom industry experience is preferable, providing a foundation for understanding the specific nuances of the telecommunications sector.
What we offer
Colt is a growing business that is investing in its people.
We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.
The company supports diversity and inclusion in the workplace and has signed Diversity Charter.
In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff.
Some benefit examples are:
- Hybrid set up
- Pension fund
- Two days annually to spend on volunteering opportunities
- Medical and life insurance
- Full time standard working hours
- Meal vouchers
- Flexible benefits scheme
- Access to a virtual business school for ongoing learning
- Business mentoring
- International environment with employees from more than 35 different nationalities
-
Customer Relationship Manager With German
hace 1 semana
Barcelona, Barcelona, España Colt Telecom A tiempo completoCustomer Relationship Manager With German Barcelona, Catalonia Customer Relationship Manager With GermanBarcelonaBarcelona, Catalonia, ES Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.Function: Sales,...
-
Customer Relationship Manager With German
hace 1 semana
Barcelona, Barcelona, España Colt Technology Services Group Ltd. A tiempo completoPress Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Customer Relationship Manager with German Job id: 34425Job location: Barcelona, ES Lisbon, PT Sibiu, ROColt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of...
-
Customer Relationship Manager With German
hace 1 semana
Barcelona, Barcelona, España Colt Technology Services Group Ltd. A tiempo completoPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Customer Relationship Manager with German Job id: 34425 Job location: Barcelona, ES Lisbon, PT Sibiu, RO Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead...
-
Customer Relationship Manager With German
hace 1 semana
Barcelona, Barcelona, España Colt Telecom A tiempo completoColt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.Function: Sales, Marketing and Customer SuccessReports to: Manager, Customer Relationship ManagementLocation: Barcelona, Spain or Sibiu, RomaniaSet up: HybridRole...
-
Customer Relationship Manager With German
hace 1 semana
Barcelona, Barcelona, España Mygwork A tiempo completoColt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.Function: Sales, Marketing and Customer SuccessReports to: Manager, Customer Relationship ManagementLocation: Barcelona, Spain or Sibiu, RomaniaSet up: HybridAs a...
-
Customer Relationship Manager With German
hace 1 semana
Barcelona, Barcelona, España Mygwork A tiempo completoColt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.Function:Sales, Marketing and Customer Success Reports to: Manager, Customer Relationship Management Location: Barcelona, Spain or Sibiu, Romania Set up: Hybrid...
-
Customer Relationship Manager
hace 1 semana
Barcelona, Barcelona, España Colt Technology Services A tiempo completoColt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.Function: Sales, Marketing and Customer SuccessReports to: Manager, Customer Relationship ManagementLocation: Barcelona, SpainJob Grade: PT1Role OverviewAt Colt,...
-
Customer Relationship Manager With German
hace 1 semana
Barcelona, Barcelona, España Colt Technology Services Group Ltd. A tiempo completoPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Customer Relationship Manager with German Job id: 34425 Job location: Barcelona, ES Lisbon, PT Sibiu, RO Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals...
-
Customer Relationship Manager
hace 1 semana
Barcelona, Barcelona, España Colt Technology Services A tiempo completoColt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.The Customer Relationship Manager is the glue between Colt's business and Colt's customers.Providing invaluable support to sales colleagues with revenue...
-
Customer Relationship Manager
hace 1 semana
Barcelona, Barcelona, España Colt Technology Services A tiempo completoColt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.The Customer Relationship Manager is the glue between Colt's business and Colt's customers.Providing invaluable support to sales colleagues with revenue...
-
Customer Relationship Manager
hace 1 semana
Barcelona, Barcelona, España Colt Technology Services A tiempo completoColt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.The Customer Relationship Manager is the glue between Colt's business and Colt's customers.Providing invaluable support to sales colleagues with revenue...
-
Customer Relationship Manager with German
hace 1 semana
Barcelona, Barcelona, España Colt Technology Services A tiempo completoColt provides network, voice and data centre services to businesses worldwide, allowing them to focus on achieving their business objectives instead of managing the underlying infrastructure.Position: Sales, Marketing and Customer SuccessReporting to: Manager, Customer Relationship ManagementLocation: Barcelona, Sibiu or LisbonWork Setup: HybridRole...
-
Customer Relationship Manager With German
hace 1 mes
Barcelona, Barcelona, España Colt Technology Services A tiempo completoColt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.Function: Sales, Marketing and Customer SuccessReports to: Manager, Customer Relationship ManagementLocation: Barcelona, Spain or Sibiu, RomaniaSet up: HybridRole...
-
Customer Relationship Manager With German
hace 3 semanas
Barcelona, Barcelona, España Colt Technology Services A tiempo completoColt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.Function: Sales, Marketing and Customer SuccessReports to: Manager, Customer Relationship ManagementLocation: Barcelona, Spain or Sibiu, RomaniaSet up: HybridRole...
-
Relationship Support Manager
hace 1 semana
Barcelona, Barcelona, España Homerun B.V. A tiempo completoAt Sniptech we're looking for a Relationship Support Manager to join our team.We are looking for future talentWhat does a Relationship Support Manager role involve?This is a starting position in our fintech conglomerate. Initially, you will join the 1st line support team of Sniptech, supporting multiple new and growing fintech companies.We provide the chance...
-
Relationship Support Manager
hace 1 semana
Barcelona, Barcelona, España Homerun B.V. A tiempo completoAt Sniptech we're looking for a Relationship Support Manager to join our team.We are looking for future talentWhat does a Relationship Support Manager role involve?This is a starting position in our fintech conglomerate. Initially, you will join the 1st line support team of Sniptech, supporting multiple new and growing fintech companies.We provide the chance...
-
Customer Relationship Management Specialist
hace 1 semana
Barcelona, Barcelona, España Rentals United Ab A tiempo completoCustomer Relationship Management Specialist (CRM) Customer Relationship Management Specialist (CRM)Job Title: Customer Relationship Marketing Specialist - Hubspot preferred As a key team member, you will be responsible for optimizing and implementing our CRM campaigns and workflows, contributing to achieving our business development and customer loyalty...
-
Customer Relationship Manager, Uk B2B
hace 1 semana
Barcelona, Barcelona, España Top Doctors A tiempo completoAt Top Doctors Group we continue to growWould you like to join a company that has revolutionised the private medical sector and will soon be a world leader in healthcare? Top Doctors Group is a leading healthcare and technology company with an international presence.We are looking for a highly motivated individual who will be responsible for existing B2B...
-
House Relationship Manager
hace 1 semana
Barcelona, Barcelona, España Soho House & Co. A tiempo completoWho We AreWe are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and...
-
Client Relationship Manager
hace 1 semana
Barcelona, Barcelona, España Jr Spain A tiempo completocol-wideJob Description:ABOUT USCommunisis is a UK leading provider of personalised customer communication services that specialises in helping clients communicate with their customers more effectively and more profitably in fast-changing markets.THE ROLEWe are seeking an experienced Client Relationship Manager to work with us on a 6 month Fixed Term...
