Customer Relationship Manager
hace 1 semana
Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
Function:
Sales, Marketing and Customer Success
Reports to:
Manager, Customer Relationship Management
Location:
Barcelona, Spain
Job Grade:
PT1
Role Overview
At Colt, the Customer Relationship Manager (CRM) serves as the linchpin connecting Colt's business with its customers. Acting as a crucial support to the sales team, the CRM aids in identifying and closing opportunities. Post-sale, the CRM becomes the single point of contact for customers, overseeing their journey and ensuring a seamless experience.
This role extends beyond transactional interactions, delving into the orchestration of Colt's internal departments to guarantee a harmonious delivery of services throughout the customer lifecycle.
The successful CRM at Colt possesses strong communication skills, a knack for problem-solving, empathy, and organizational leadership.If you are ready to take the podium in the dynamic world of Customer Relationship Management, Colt offers a rewarding environment where you will contribute to positive customer experiences, foster business growth, and play a vital role in ensuring operational harmony within the organization.
Join us in creating lasting connections and delivering excellence in customer relationships.Key Accountabilities
- Welcoming new customers into Colt and helping them to understand how best to work with us.
- Doing what needs to be done to set up a new customer in our systems.
- Ensuring that all stakeholders (sales, customers and delivery teams) are working together and kept fully informed throughout the delivery process.
- Taking customer's enquiries (for nonfault issues) and resolving these or passing on to back office resolver group retaining ownership of resolution and communications with the customer throughout.
- Educating customers about our systems, tools and processes.
- Acting as a point of escalation and resolution if existing processes fail to deliver as they should.
- Managing some sales and contract renewals.
- Supporting the measurement of customer happiness and driving customer satisfaction upwards
- Supporting sales colleagues to prioritise and prospect for new customers.
- Supporting sales colleagues to create smart account and service development plans for existing customers.
- Coordination of pricing, quoting and ordering activities to make sure everything is done fast and right and that customers are kept up to date through the process.
- Creating "clean" orders that help customers get the exact service they need for new orders and modifications to existing servicess.
Role Specific Requirements
- Fluent in English, with proficiency in another European language considered a valuable asset. Strong language skills enable effective communication with a diverse customer base.
- Possess a minimum of 1 to 2 years of experience in a customerfacing role, demonstrating a proven track record in effectively addressing customer needs and concerns.
- Familiarity with networking technologies and products, showcasing an understanding of the technical aspects that underpin Colt's services.
- Exhibit exceptional written and verbal communication skills, essential for conveying complex information clearly and fostering positive customer interactions.
- Demonstrate the ability to influence individuals at all organizational levels to facilitate the fulfillment of customer requirements, emphasizing strong interpersonal skills.
- Exhibit a genuine passion for providing exceptional service, showcasing a dedication to exceeding customer expectations and contributing to overall customer satisfaction.
- Possess adaptability to navigate and respond to everchanging customer needs, showcasing resilience and flexibility in a dynamic business environment.
- Serve as a role model embodying Colt's culture, understanding and aligning with the organization's values and principles, fostering a collaborative and positive work environment.
What we offer
Colt is a growing business that is investing in its people.
We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.
The company supports diversity and inclusion in the workplace and has signed Diversity Charter.
In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff.
Some benefit examples are:
- Hybrid set up
- Pension fund
- Two days annually to spend on volunteering opportunities
- Medical and life insurance
- Full time standard working hours
- Meal vouchers
- Flexible benefits scheme
- Access to a virtual business school for ongoing learning
- Business mentoring
- International environment with employees from more
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