Customer Manager

hace 1 semana

Madrid, Madrid, España Otovo A tiempo completo
Details
  • European Operations Center
  • Operations
  • Full-time

About Otovo

Are you seeking a chance to have a positive impact on the world by being part of a rapidly growing and innovative company? Look no further

Our goal is to make solar panels and batteries accessible to every European household by creating the simplest and most cost-effective way to adopt solar energy. We achieve this by connecting consumers interested in solar solutions with installation companies through our marketplace. In doing so, we are transforming the perception of renewable energy and contributing to a more sustainable future.

Since our establishment in 2016, Otovo has expanded its marketplace beyond the Nordics and now operates in thirteen European countries.

Join our Madrid team and become a part of a company that is revolutionizing the renewable energy sector. As a publicly listed company on the Oslo Stock Exchange, this is an excellent time to join our journey. Submit your application today to become a part of the Otovo team and help shape a brighter future for all.

About your role

Starting: As Soon As Possible

Location: European Operations Center (Ríos Rosas 36, Madrid)

Job Summary:

As a Customer Manager at Otovo, your responsibility will be to oversee customer relationships and ensure their satisfaction. You will collaborate closely with clients to grasp their needs and deliver solar energy solutions that align with their requirements. Additionally, you will manage customer accounts and uphold consistent communication with clients.

Key Responsibilities:

  • Be the primary point of contact for our customers, providing them with assistance and positivity.
  • Cultivate and sustain positive customer relationships.
  • Comprehend customer needs to offer appropriate solar energy solutions.
  • Maintain regular communication with clients and manage their accounts.
  • Collaborate with the operations and sales teams to identify new business prospects.
  • Offer assistance to customers throughout the PV installation process.
  • Handle customer complaints promptly and ensure timely resolution.
  • Prioritize customer satisfaction and foster loyalty.
  • Maintain and update customer records as necessary.
We offer
  • Be a part of a success story that positively impacts the planet.
  • Secure role in an internationally successful business.
  • Enjoy a Scandinavian company culture that promotes trust, respect, equality, and teamwork.
  • Engage in an international environment that allows interaction with diverse cultures and backgrounds.
  • Opportunities for personal and professional growth within the company.
  • Competitive salary and benefits package.
  • Promote work-life balance with flexible arrangements.
  • Dynamic work environment fostering creativity, collaboration, and innovation.
  • Receive comprehensive on-the-job training and support for skill development.
  • Participate in an open-door policy where ideas and feedback are encouraged.
  • Join team-building activities to enhance collaboration among employees.

In essence, Otovo is a purpose-driven company with an innovative culture that prioritizes employee well-being and growth. If you are passionate about renewable energy and wish to contribute to a company making a positive impact, join us and apply now.

Requirements:

  • Excellent communication and interpersonal skills.
  • Experience as a customer manager or in a similar customer-facing role is advantageous.
  • Strong problem-solving and decision-making abilities.
  • Capability to work independently and in a team in a fast-paced setting.
  • Preference for knowledge of the solar energy industry.
  • Fluency in at least one language among German, Swedish, Dutch, Flemish, French, or Italian. Mastery of English is essential.

Overall, Otovo seeks a Customer Manager with exceptional communication skills, experience in customer-facing roles, and the ability to thrive in a dynamic environment. This opportunity is ideal for individuals looking to manage customer relationships and ensure their satisfaction.

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