![Santander](https://contents.bebee.com/companies/es/santander/avatar-npMdV.png)
Eut Service Manager
hace 1 semana
Country:
Spain
WHAT YOU WILL BE DOING
SANTANDER DIGITAL SERVICES está buscando un/a EUT Service Manager
para nuestras oficinas en Boadilla del Monte
.
POR QUÉ DEBERÍAS CONSIDERAR ESTA OPORTUNIDAD
En
Santander Digital Services (SDS), el brazo de tecnología y operaciones de Santander, estamos convencidos de la importancia de que la tecnología esté alineada a las necesidades de negocio y de que nuestro trabajo aporte valor a los usuarios, personas y comunidades, así como que fomente la creatividad de las personas.
Nuestro equipo lo formamos más de 7.000 personas presentes en 8 países (España, Portugal, Polonia, Reino Unido, Estados Unidos, México, Chile y Brasil), desarrollando y/o implantando soluciones financieras en un amplio espectro de tecnologías (Blockchain, Big Data o Angular entre otras) sobre todo tipo de plataformas, on-premise y Cloud.
Adoptamos una sólida cultura de riesgos y esperamos que todos nuestros profesionales, independientemente del puesto que ocupen, tengan una actitud proactiva y responsable hacia la gestión de riesgos.
Santander se enorgullece de ser una organización donde nos preocupamos del desarrollo de las personas y donde hay igualdad de oportunidades, independientemente de raza, sexo, religión, edad, orientación sexual, estado civil discapacidad, nacionalidad o identidad de género.
QUÉ HARÁS EN TU TRABAJO
Como EUT Service Manager, tu objetivo será ser el principal punto de enfoque del usuario, para asegurar la entrega efectiva de servicios de End User Technologies, mantener la satisfacción del cliente y garantizar que los servicios estén alineados con los requerimientos del área del usuario, participando en la solución de problemas e incidencias de forma activa.
Estrategia de servicios End User Technologies: Desarrollar y ejecutar la estrategia tecnológica de End User Technologies valorando las prioridades, requerimientos, expectativas, níveles de satisfacción y áreas de preocupación de los usuarios.
Gestión de proyectos y procesos: Supervisar y liderar la implementación de nuestros procesos, proyectos, incidentes, problemas, cambios y solicitudes de servicio, así como los de otras áreas técnicas que suponga impacto en el usuario.
-
Garantía de calidad del servicio:Presentar al cliente y asegurar que se cumplan los acuerdos de nível de servicio (SLA) con las distintas áreas y que los servicios se entreguen de manera eficiente y efectiva, sirviendo de interlocución con las distintas áreas técnicas para agilizar su resolución en tiempo y garantizar el flujo correcto del ticket.
-
Asistencia Técnica y mejora continua:Resolución de incidencias técnicas en equipos informáticos y dispositivos móviles, principalmente para las que supongan un alto impacto en el usuario y en aquellas que nos permita identificar oportunidades de mejora y llevar a cabo iniciativas para optimizar la calidad del servicio.
-
Facturación y Análisis financieros:Proporcionar informes financieros facilitados por el área de Gobierno de EUT y ayudar en la toma de decisiones sobre inversiones y estrategias tecnológica, identificando oportunidades para mejorar la eficiencia y reducir gastos innecesarios.
EXPERIENCIA
- Experiência en departamentos y áreas de tecnología, o en ámbitos relacionados.
- Experiência en la gestión de servicios TI.
- Experiência en Soporte a usuario final (4 años).
EDUCACIÓN
-
Formación requerida:Tener desde un grado superior (informática y comunicaciones; electricidad y electrónica) hasta grado en ingeniería (informática, telecomunicaciones, industriales, etc.), matemáticas o estudios similares; que te permitan tener una base sobre la que construir tu desarrollo y aportar en tu trabajo.
HABILIDADES & CONOCIMIENTOS
-
Idioma:Nível alto Ingles hablado y escrito (Nível C1 o equivalente). Se valorará otros idiomas, principalmente, portugués.
OTRA INFORMACIÓN
- Disponibilidad para viajar (poca frecuencia).
-
Service Manager
hace 1 semana
Boadilla del Monte, Madrid, España PagoNxt Getnet A tiempo completoTHE ROLEAs a Service Manager, your main responsibilities will be:Be a key actor in the implementation of our strategy across all services for a defined Client, managed by our CSO team.This comprises of three main activities:o Introduction to Service: understand the business service to be provided to our client, how this works functionally, what technical...
-
Global Service Manager
hace 1 semana
Boadilla del Monte, Madrid, España Santander A tiempo completoGlobal Service ManagerCountry: SpainWHAT YOU WILL BE DOINGSantander Global Technology & Operations is looking for a Global Service Manager, based in our Boadilla Del Monte office.WHY YOU SHOULD CONSIDER THIS OPPORTUNITYWould you like to be part of one of the largest transformations the World is experiencing in the past several decades?In Financial Services,...
-
Contact Center Service Manager
hace 1 semana
Boadilla del Monte, Madrid, España Santander A tiempo completoContact Center Service Manager - Assisted Channels (Openbank)Country: Spain Project Associate Expert II Zinia is the new checkout lending platform of the Santander Group. Zinia makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe using technology...
-
IT Service Manager Operaciones
hace 1 semana
Boadilla del Monte, Madrid, España Experis A tiempo completoExperis, somos una compañía especializada en servicios profesionales y gestión de proyectos IT asociados a nuestras 3 prácticas:Business Transformation, Cloud & Infrastructure y Enterprise Applications.En la actualidad combinamos nuestras soluciones tecnológicas con las habilidades más demandadas del mercado. Además, proporcionamos formación...
-
Product & Service Value Proposition Management
hace 1 semana
Boadilla del Monte, Madrid, España Santander A tiempo completoProduct & Service Value Proposition Management ManagerCountry: SpainWHAT YOU WILL BE DOINGGreen Finance is looking for a Product & Service Value Proposition Management Manager, based in our Boadilla del Monte office.WHY YOU SHOULD CONSIDER THIS OPPORTUNITYAt Santander we embrace a strong risk culture and all of our professionals at all levels are expected to...
-
Risks Manager
hace 1 semana
Boadilla del Monte, Madrid, España Santander A tiempo completoRisks Manager - PagoFx UK (based in Uk or Madrid)Country: SpainWHAT YOU WILL BE DOINGPagoNxt is Santander's new autonomous fintech that brings together innovative and disruptive payments solutions to the market. We are building world leading businesses and product portfolio to help customers manage, receive and transfer money anywhere, anytime. Headquartered...
-
Client Servicing Manager
hace 1 semana
Boadilla del Monte, Madrid, España Santander A tiempo completoClient Servicing ManagerCountry: SpainSantander Alternative Investments is looking for a Client Servicing Manager based in our Boadilla del Monte office.**WHY YOU SHOULD CONSIDER THIS OPPORTUNITYSantander Alternatives is a growing business that started almost 3 years ago with already €2.5bn in commitments in core strategies for the group.Our goal is to...
-
Project Manager Cloud Data Platform
hace 1 semana
Boadilla del Monte, Madrid, España Santander A tiempo completoProject Manager Cloud Data PlatformCountry: SpainWHAT YOU WILL BE DOINGSCF Global Services - CGS is looking for a Project Manager Data, based in our HEADQUARTERS (Boadilla del Monte) office.WHY YOU SHOULD CONSIDER THIS OPPORTUNITYSantander Consumer Finance focuses on business development related to consumer finance products, sales channels and commercial...
-
Product Manager
hace 1 semana
Boadilla del Monte, Madrid, España PagoNxt Getnet A tiempo completoPAGONXT MERCHANT SOLUTIONS (PNMS) is looking for a Product Manager for Working capital and Cross border FX products, within the Product Team, based in Madrid.PagoNxt has the aim to consolidate payment businesses around the world through a differential value proposal in a business with great potential, creating the conditions and synergies to compete globally...
-
Country Lead Digital Workplace
hace 1 semana
Boadilla del Monte, Madrid, España Santander A tiempo completoCountry Lead Digital Workplace - SCIBCountry: SpainWHAT YOU WILL BE DOINGSCIB is looking for a Country Lead Digital Workplace, based in our Boadilla del Monte office.**WHY YOU SHOULD CONSIDER THIS OPPORTUNITYSantander Corporate & Investment Banking (SCIB) is Santander's global division that supports some of the world's most complex and sophisticated...
-
Fraud Prevention Manager
hace 1 semana
Boadilla del Monte, Madrid, España Santander A tiempo completoFraud Prevention Manager - Santander Digital ServicesCountry: SpainWHAT YOU WILL BE DOINGSDS is looking for a Fraud Prevention Manager , based in our Madrid office .WHY YOU SHOULD CONSIDER THIS OPPORTUNITYThe mission of the Santander Group's Technology and Operations Division is to contribute to the Group's strategy by making possible the operations of...
-
Leasing Procurement Manager
hace 1 semana
Boadilla del Monte, Madrid, España Santander A tiempo completoCountry: SpainWhat You Will Be DoingAs a Procurement Manager and reporting to the Global Head of Leasing, you will be responsible of setting the business sourcing and supply chain strategies related to new vehicle and aftersales services looking for excellence in product and service quality, cost efficiency and a long term relation with reliable partners...
-
Leasing Procurement Manager
hace 1 mes
Boadilla del Monte, Madrid, España Santander A tiempo completoCountry: SpainWhat You Will Be DoingAs a Procurement Manager and reporting to the Global Head of Leasing, you will be responsible of setting the business sourcing and supply chain strategies related to new vehicle and aftersales services looking for excellence in product and service quality, cost efficiency and a long term relation with reliable partners...
-
Leasing Procurement Manager
hace 3 semanas
Boadilla del Monte, Madrid, España Santander A tiempo completoCountry: SpainWhat You Will Be DoingAs a Procurement Manager and reporting to the Global Head of Leasing, you will be responsible of setting the business sourcing and supply chain strategies related to new vehicle and aftersales services looking for excellence in product and service quality, cost efficiency and a long term relation with reliable partners...
-
Sales Manager Assistant
hace 1 semana
Boadilla del Monte, Madrid, España Sencrop A tiempo completoAbout usSencrop is a European ag-tech start-up company, based in Euratechnologies (Lille, France), Europe's third-largest startup accelerator.Our mission is to empower every farmer to rediuce their crop risks and take better decisions, with a positive impact on our planet.In order to do that, we developed connected ag-weather stations to make it easy to...
-
Marketing Automation
hace 1 semana
Boadilla del Monte, Madrid, España PagoNxt Getnet A tiempo completoPAGONXT MERCHANT SOLUTIONS (PNMS) is looking for a Product Manager for Marketing Automation & CRM Solutions, within the Product Team, based in Boadilla del Monte, Madrid.PagoNxt has the aim to consolidate payment businesses around the world through a differential value proposal in a business with great potential, creating the conditions and synergies to...
-
IT Wan Network Engineer
hace 1 semana
Boadilla del Monte, Madrid, España Santander A tiempo completoIT WAN NETWORK ENGINEER - SDS MadridCountry: Spain**SANTANDER DIGITAL SERVICES is looking for an IT WAN NETWORK ENGINEER based in our BOADILLA DEL MONTE office.**WHY YOU SHOULD CONSIDER THIS OPPORTUNITYSantander Digital Services (SDS) is the team of technology and operations at Santander. We are convinced of the importance of technology that is aligned with...
-
Account Manager
hace 1 semana
Boadilla del Monte, Madrid, España Pagonxt Getnet A tiempo completoWHY YOU SHOULD CONSIDER THIS OPPORTUNITY PagoNxt has the aim to consolidate payment businesses around the world through a differential value proposal in a business with great potential, creating the conditions and synergies to compete globally with the major international players in the sector. Based on the unique value proposition and brand value of Getnet...
-
Big Data
hace 1 semana
Boadilla del Monte, Madrid, España Santander A tiempo completoBig Data & Cloud Project Manager - SCIBCountry: SpainWHAT YOU WILL BE DOINGSCIB is looking for a BIG DATA & CLOUD PROJECT MANAGER, based in our BOADILLA DEL MONTE (MADRID) OR MALAGA office.WHY YOU SHOULD CONSIDER THIS OPPORTUNITYSantander Corporate & Investment Banking (SCIB) is Santander's global division that supports some of the world's most complex and...
-
IT Wan Network Engineer
hace 1 semana
Boadilla del Monte, Madrid, España Santander A tiempo completoIT WAN NETWORK ENGINEER - Santander Digital ServicesCountry: SpainSANTANDER DIGITAL SERVICES está buscando un/a IT WAN NETWORK ENGINEER con base en nuestra oficina de Boadilla del Monte.POR QUÉ DEBERÍAS CONSIDERAR ESTA OPORTUNIDADEn Santander Digital Services (SDS), el brazo de tecnología y operaciones de Santander, estamos convencidos de la importancia...