Customer Experience Intern

hace 2 semanas


Barcelona, Barcelona, España KLETA MOBILITY SL A tiempo completo

Nuestra misión en Kleta es hacer que los desplazamientos diarios en bicicleta sean más alegres y sin complicaciones Nuestro servicio de suscripción de bicicletas eléctricas te permite tener tu propia bicicleta sin la necesidad de preocuparte por una alta inversión, el robo de tu bicicleta o cualquier mantenimiento. Somos una empresa en rápido crecimiento con presencia en toda España y actualmente estamos formando un equipo excepcional para permitir que millones de personas disfruten de sus desplazamientos diarios en bicicleta en los próximos años.

Descripción general:

Tu misión como practicante es trabajar junto a nuestro equipo de Customer Experience y ayudar a mejorar la experiencia de usuarios nuevos y actuales.

Responsabilidades:

Conviértete en "El experto en Kleta" dentro de la empresa. Conoce qué ofrecemos, cómo lo ofrecemos y traslada este conocimiento a los clientes de una forma sencilla y amable. Asiste a nuestros usuarios a través de diferentes canales de comunicación, como teléfono, WhatsApp y correo electrónico. Trabajaba junto al equipo de Tech para encontrar y establecer mejoras de producto. Competencias:No te rindes nunca : Nunca tendrás un problema en Kleta por haber intentado algo, aunque no salga bien. Prometemos fallar, aprender y levantarnos para volver a intentarlo.Proactividad total: Cuando un problema sale a la luz, posiblemente ya sea demasiado tarde. Te adelantas a los problemas para que no surjan.No hay experiencia que pueda con tus ganas: No necesitamos al más experimentado, las ganas y ambición que muestras en el día a día te hacen volar más alto.Apasionado, ambicioso pero humilde: Te mueres por lo que haces y por hacerlo bien. Tu motivación es saber que estás haciendo un trabajo brutal, con un propósito noble y aprendiendo más que en cualquier lugar.Te encanta el contacto con el cliente

Habilidades :

Habilidad con herramientas de gestión de cliente (necesitarás aprender a manejar nuestro CRM). Las ganas de comerte el mundo Capacidad de comunicación y escucha activa. Trabajo en equipo Nivel alto en Inglés y Castellano (tanto verbal como escrito). El catalán es un plus. Qué te ofrecemos: Convenio de prácticas. La posibilidad de tener tu propia Kleta gratuitamente a un costo mensual muy reducido, según el modelo que elijas. Aprendizaje y crecimiento rápido de la mano de nuestro equipo de Sales. Un entorno de trabajo flexible e inmejorable Descuentos en actividades deportivas de la mano de Urban Sports. Adelanto de nómina y ahorro personalizado con Payflow

  • Barcelona, Barcelona, España KLETA MOBILITY SL A tiempo completo

    Nuestra misión en Kleta es hacer que los desplazamientos diarios en bicicleta sean más alegres y sin complicaciones Nuestro servicio de suscripción de bicicletas eléctricas te permite tener tu propia bicicleta sin la necesidad de preocuparte por una alta inversión, el robo de tu bicicleta o cualquier mantenimiento. Somos una empresa en rápido...


  • Barcelona, Barcelona, España Join Our Team A tiempo completo

    It's with that in mind that Beyond is looking to add a Director of Customer Experience to our growing EMEA team. Reporting to the Managing Director, EMEA this role will proactively increase customer satisfaction and loyalty, through ensuring interactions meet customer needs and managing the customer life cycle.Retaining our customers is the key to...


  • Barcelona, Barcelona, España Join Our Team A tiempo completo

    It's with that in mind that Beyond is looking to add a Director of Customer Experience to our growing EMEA team. Reporting to the Managing Director, EMEA this role will proactively increase customer satisfaction and loyalty, through ensuring interactions meet customer needs and managing the customer life cycle.Retaining our customers is the key to...


  • Barcelona, Barcelona, España mytheresa A tiempo completo

    Barcelona Performance Marketing & Customer Analytics InternIntern User Experience Manager (f/m/d):To support our Onsite Management Team we are searching for a Intern User Experience Manager (f/m/d) to be based in our Barcelona office.WHAT YOU WILL DO: Become part of the Shop Management team and be responsible for identifying user needs and motivation, as...

  • Customer Experience

    hace 2 semanas


    Barcelona, Barcelona, España Hewlett Packard A tiempo completo

    As part of the Global Channel, Sales Innovation & Operations Organization, the Customer Experience (CXP) Centre of Excellence (CoE) at HP Inc, designs and implements state of the art Customer enablement solutions. Enablement in the form of Bid and Tender response infrastructure, Customer Contracts and invoicing management, and Operational engagement...


  • Barcelona, Barcelona, España dsm-firmenich A tiempo completo

    Customer Experience Representative Barcelona, Spain At dsm-firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace We are l ooking for an experienced professional who enjoys providing excellent service, a highly proactive individual to represent our values in front of our...


  • Barcelona, Barcelona, España dsm-firmenich A tiempo completo

    Customer Experience Representative Barcelona, Spain At dsm-firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace We are l ooking for an experienced professional who enjoys providing excellent service, a highly proactive individual to represent our values in front of our...


  • Barcelona, Barcelona, España dsm-firmenich A tiempo completo

    Customer Experience RepresentativeBarcelona, SpainAt dsm-firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplaceWe are looking for an experienced professional who enjoys providing excellent service, a highly proactive individual to represent our values in front of our...


  • Barcelona, Barcelona, España Firmenich A tiempo completo

    Location: Barcelona, SpainObsessed to help our customer win: What does it mean to you?By joining our new winning global customer experience team in Barcelona, you will play a key role in creating a unique experience for our customers. Your entrepreneurship with a natural client intimacy will help us to delight consumers with iconic products leveraging...


  • Barcelona, Barcelona, España DSM A tiempo completo

    Customer Experience RepresentativeBarcelona, SpainAt dsm-firmenich, people are central to the company. We prioritize equal employment opportunities and embrace diversity in the workplaceWe seek a skilled professional who thrives on delivering outstanding service, a proactive individual to embody our values when engaging with customers.As a Customer...


  • Barcelona, Barcelona, España Plp Group A tiempo completo

    EmailJoin our team at PLP Group as a Danish Customer Experience Specialist and be part of our mission to simplify life for our customers. PLP Group is a leading provider of customer and employee engagement solutions, as well as business process outsourcing and on-demand services. With our commitment to delivering exceptional customer service, we are looking...


  • Barcelona, Barcelona, España Rover A tiempo completo

    Who we are: Want to make an impact? Join our pack and come work (and play) with us.We believe everyone deserves the unconditional love of a pet—and at Rover, our mission is to make it easier to experience that love. Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US,...


  • Barcelona, Barcelona, España Plp Group A tiempo completo

    Email Join our team at PLP Group as a Danish Customer Experience Specialist and be part of our mission to simplify life for our customers. PLP Group is a leading provider of customer and employee engagement solutions, as well as business process outsourcing and on-demand services. With our commitment to delivering exceptional customer service, we are looking...


  • Barcelona, Barcelona, España Firmenich A tiempo completo

    KEY RESPONSIBILTIES:Timely and accurate order entry and follow up, taking any action to deliver on time in full.Keep customer export documents and requirements updated in our system.Fluent communication with customers answering questions, providing solutions to achieve a satisfactory customer experience.Provide regular reports and information to...


  • Barcelona, Barcelona, España PLP Group A tiempo completo

    Join our team at PLP Group as a Danish Customer Experience Specialist and be part of our mission to simplify life for our customers. PLP Group is a leading provider of customer and employee engagement solutions, as well as business process outsourcing and on-demand services. With our commitment to delivering exceptional customer service, we are looking for...

  • Customer Experience Agent

    hace 2 semanas


    Barcelona, Barcelona, España Blu Selection A tiempo completo

    Are you interested in food retail industry or do you like helping people on a daily basis? If you dream of beautiful beaches and an international city surrounded by both coastal towns and mountains. Barcelona offers all this including delightful gastronomic experiences of Spanish, Catalan and world cuisine. Requirements Your responsibilities and impact...

  • Customer Experience

    hace 2 semanas


    Barcelona, Barcelona, España MEDIA MARKT A tiempo completo

    Tus tareasComo Customer Experience & Services Manager , brindarás una experiencia de cliente omnicanal consistente y excelente. Tus tareas incluyen:Analizar la satisfacción del cliente en la tienda, identificar los potenciales de esto y derivar planes de mejora y acción junto con el/la gerente de la tienda.Implementar la estrategia de servicio nacional...

  • Customer Care Intern

    hace 2 semanas


    Barcelona, Barcelona, España Olala Homes A tiempo completo

    About Olala Homes Olala Homes is a fast-growing tech-enabled real estate management and hospitality company with headquarters in Barcelona. We are part of a Hospitality group that manages over 1200 short-term rentals, hotels, and other unique accommodations, as well as 10 restaurants , across multiple countries in Europe, Asia and the Middle East. Our...


  • Barcelona, Barcelona, España Dsm A tiempo completo

    Customer Experience ApprenticeBarcelona, SpainHybrid1 year temporary contractJoin our team and become an integral part of our Customer Experience department, where you'll provide essential support and gradually take on greater responsibilities. With a focus on order management, logistics, and supply chain activities, you'll collaborate closely with diverse...


  • Barcelona, Barcelona, España Infor A tiempo completo

    General information: Country Spain- City Barcelona- Department Customer Relations- Job ID34949Description & Requirements:Helping to achieve Infor's vision of:We succeed only when our customers succeed. Our CEM, Sr are a point of contact for Infor's customers to achieve superior outcomes by leveraging our continuously evolving, differentiated solutions. Our...