Customer Service Assistant
hace 2 semanas
Sales - Inbound (Call Centre & Customer Service)
ABOUT THE JOB
We are seeking a highly motivated and skilled individual who can excel in a fast-paced, high-pressure customer service environment.
You will be responsible for providing outstanding customer service to our clients while working under tight deadlines and handling a high volume of inquiries through multiple avenues.
ABOUT YOU
Enjoys a Dynamic working environment - Previous experience dealing with high paying customers in a timely manner. Ability to multi-task and shift focus on a regular basis.
Resilient and empathetic - Ability to prioritise work tasks. Being able to identify what customers need attention and how to reassure customers. Previous experience in handling upset customers.
Basic Google Suite knowledge:
- Being able to make use of gsheets to be able to keep track of responses/follow ups/documentations.
Additional tools - Salesforce, Mandrill, Mailchimp, Wordpress would be advantageous
ABOUT OUR VALUES
- Embrace and Execute Change
- Be Challenged and Achieve
- Cultivate Growth and Learning
- Working Together is Success
- Customer Satisfaction First
about the Vantage Point
The Vantage Point is a leading concert and sports ticket marketplace with offices based in Prahran, Australia. Founded in 2004, we are a now a global entertainment group with offices also in USA, Spain, and Mexico.
Join our company as we experience a rapid growth trajectory, and you too can flourish as the company continues to expand.
Our business operates 24 hours a day, 7 days a week yet continues to operate in a nimble way. We pride ourselves on being hands on and involved in various parts of the business and globe. We believe in working hard and being rewarded for doing soSalary: 20,000.00€ per year
Work Location:
In person
Expected Start Date: 05/06/2023
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