Customer Service Assistant

hace 2 semanas


Madrid, Madrid, España Vantage Point A tiempo completo
Customer Service Representative
Sales - Inbound (Call Centre & Customer Service)

ABOUT THE JOB
We are seeking a highly motivated and skilled individual who can excel in a fast-paced, high-pressure customer service environment.

You will be responsible for providing outstanding customer service to our clients while working under tight deadlines and handling a high volume of inquiries through multiple avenues.


ABOUT YOU

Enjoys a Dynamic working environment - Previous experience dealing with high paying customers in a timely manner. Ability to multi-task and shift focus on a regular basis.

Resilient and empathetic - Ability to prioritise work tasks. Being able to identify what customers need attention and how to reassure customers. Previous experience in handling upset customers.

Basic Google Suite knowledge:

  • Being able to make use of gsheets to be able to keep track of responses/follow ups/documentations.

Additional tools - Salesforce, Mandrill, Mailchimp, Wordpress would be advantageous

ABOUT OUR VALUES

  • Embrace and Execute Change
  • Be Challenged and Achieve
  • Cultivate Growth and Learning
  • Working Together is Success
  • Customer Satisfaction First

about the Vantage Point
The Vantage Point is a leading concert and sports ticket marketplace with offices based in Prahran, Australia. Founded in 2004, we are a now a global entertainment group with offices also in USA, Spain, and Mexico.

Join our company as we experience a rapid growth trajectory, and you too can flourish as the company continues to expand.

Our business operates 24 hours a day, 7 days a week yet continues to operate in a nimble way. We pride ourselves on being hands on and involved in various parts of the business and globe. We believe in working hard and being rewarded for doing so

Salary: 20,000.00€ per year

Work Location:
In person

Expected Start Date: 05/06/2023

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