Technical Support Engineer Spain

hace 2 semanas

Madrid, Madrid, España Iberica Vacuum A tiempo completo

Your Role


The prime purpose of this role is to provide best in class technical support to our customers in Spain for our large range of Industrial and Scientific products and related services, both for Edwards & Atlas Copco brands.

In addition the job holder will be required to provide support to the internal stakeholders (sales, service and customer care teams) for all kind of technical questions and to proactively manage the warranty process.


To succeed, you will need
Technical support to customers and to the Internal stakeholders (Sales, Service, Customer Care)

  • Receive customer and team inquiries, concerns and requests about products and services
  • Search for technical solutions and respond to customers and internal stakeholders
  • Liaise with Divisional Product Management / technical support in order to get the required information and solutions
  • Contribute to operational efficiency and productivity of sales, service and customer care teams by providing support and solutions for all kind of technical questions
Local Warranty Officer

  • Coordinate customer complaint process
  • Liaise with Service Technology Center (STC) and/or Product Company by sending reports, photos and comments
  • Provide technical solution to customers and internal team
  • Evaluate the case in collaboration with Field Service engineers and / or STC and make warranty decision.
  • Stay up to date on technical information, changes and updates
  • Providing trainings to customers, distributors, and to the Internal stakeholders


 Degree Level
  • High School or University Degree in Engineering or Technical and Scientific disciplines
  • Two or more years of related professional experience

Knowledge Areas:

  • Technical expertise, combining mechanical, electrical and industrial processes
  • Experience in the Vacuum Industry will be beneficial
  • Aspiration to keep up to date with latest technical developments
  • Critical Skills (Atlas Copco 9 Core Competency based evaluation)
  • Keep commitment to customers
  • Work with the Atlas Copco "The Way"
  • Be confident to be an important face to the customer
  • Show courage and integrity
  • Demonstrate efficiency and accuracy
  • Learn to develop and update skills
  • Sharing expertise and experiences with others to ensure lessons learned
  • Effective and clear communication
  • Be open and approachable

Other requirements:

  • Spanish mother tongue, excellent verbal and written English required.
  • Portuguese, French or Italian will be a plus
  • Confident in interaction with end customers

In return, we offer you
Passionate people create exceptional things

At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology enables us to innovate for a sustainable future.
We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.
We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins - Join us at the Home of Industrial Ideas.

International career opportunities within the Atlas Copco Group.
Attractive compensation and benefits package.
We have a friendly, family-like atmosphere.
You can be creative and promote your own ideas.
Every day brings new challenges and new things to learn.
Our caring culture and leading-edge technology enable us to innovate for a sustainable future.
We care about each other and the world around us.
Safety and well-being always come first.

***
City
Madrid

Recruiter

Hiring Manager
Jeroen Hoen

About Edwards


Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment.

Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.

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