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Technical Support Engineer
hace 3 meses
Technical Support Engineer - Tier II
ON SITE ROLE MUST BE LOCATED/RESIDE IN MADRID
About The Opportunity, And You
- Experience Troubleshooting for internal, external customers and some third party entities; diagnose root causes to problems, and expeditiously identify and provide resolution
- Appropriately research, package and escalate to Tier III if necessary
- Document all productrelated incidents accurately and completely using Salesforce CRM
- Review escalated incident reports, identifying recurring problems and proactively keep customers updated on issue status, including resolution
- Communicate and collaborate crossfunctionally with Tillster's Product, Software Engineering, Quality Assurance, Project Management, and other internal teams to expedite resolution to customerreported product issues
- Actively participate in product training and knowledge sharing among technical support team members, and others
- Be part of building and updating an Knowledge Base
- Demonstrated, fluent verbal and written English and Spanish language skills
- Strong technical, technological, and analytical skills required
- Thorough Knowledge on Microsoft Windows Platform (devices and drivers), Microsoft Office and Network communication
- Experience troubleshooting Windows OS, Apple iOS and Android apps, Android and Apple Apps common user navigation issues
- Advanced troubleshooting and resolution skills required in: Internet technologies; TCP/IP networking and wireless solutions; database (SQL); Log Review
- Highly selfdisciplined, selfmotivated, organized. Ability to work independently with a minimum amount of supervision in a fastpaced environment, while effectively managing multiple tasks
- 23+ years' experiencing providing technical support
Other Knowledge, Skills, And Abilities That Would Be Awesome
- Point of Sale (POS) interface, configuration management and support experience (such as Micros, Xpient, Par, SICOM/Xenial, Aloha/Radiant POS)
- Proficiency in English & Spanish required
- Hands on using ticketing platforms such as Salesforce and JIRA and excellent at taking notes and documenting processes
Education:
- BA/AA degree in computer science or related field strongly preferred
- High School Diploma/GED required
- A+/Network+ Certifications a plus
The Interview Process
- Recruiter interview with a Talent Acquisition Specialist
- Interview with Project Team
- Final interview with our Head of Projects Spain
Making a Difference in the Tillster Way
Our mission is to empower restaurants and consumers globally, by empowering, supporting, and nurturing the people who are part of the global Tillster team.
To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer.
We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.
Pay and Benefits (Spain)
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Health insurance: Tillster pays the premium for employee private health insurance. Employees have the option to add their spouse/dependents at the employee's cost.
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Holidays: local/municipal holidays in accordance with applicable Spain Labour laws, dependent on your employment start date.
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Vacation: Based on Spain Labor Laws
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Education, Learning & Development: We offer Udemy Learning courses; and ongoing learning and development opportunities.
Tillster is proudly an Equal Opportunity Employer
No Visa Sponsorship
Principals only - no Agencies or calls please
About Tillster...
Tillster is the global leader in digital ordering and customer engagement solutions. We offer one platform; one scalable, enterprise class solution - to create world-class digital engagement solutions. You will be part of a technology playground offering a fun, collaborative environment where ownership, problem solving, and teamwork are rewarded.
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