Customer Success Manager

hace 2 semanas

Madrid, Madrid, España Mondia Group A tiempo completo
**ÜBER UNS**

WHAT WE DO | Die Mondia Media Germany GmbH ist ein führendes Unternehmen im Bereich digitaler Entertainment-Dienstleistungen für global agierende Unternehmen der Telekommunikations-, Medien
- und Geräteherstellerindustrie. Über diverse Vertriebspartner, wie unter anderem Vodafone, Deutsche Telekom, Telefonica, Orange, Swisscom, Telecom Italia, Ooredoo und Dubai Telecom erreichen wir weltweit Millionen von Kunden. Als ein führender Anbieter für Mehrwertdienste bieten wir unseren Partnern weltweit schlüsselfertige Produkte für digitale Unterhaltung. Unsere Entertainment Plattform ermöglicht vollkonvergente Lösungen in einem 360-Grad-Modell. Neben dem Standort Hamburg verfügt die Unternehmensgruppe über weitere Niederlassungen in Dubai, Johannesburg, Rom, Madrid, Kairo, Tunis, Dar-Es-Salam und Singapur.

WHY WE ARE DIFFERENT | Bei Mondia Media glauben wir, dass es nur einen Weg gibt, eine hervorragende Organisation aufzubauen, und zwar durch die Gewinnung von außergewöhnlich talentierten Mitarbeitern, die auf unsere Mission ausgerichtet sind, sich mit Herausforderungen auseinandersetzen und leidenschaftlich an Problemlösungen arbeiten.

WHERE YOU FIT IN | Unser Ziel ist es, eine inspirierende Organisation mit einer engagierten und leistungsstarken Kultur aufzubauen. Stell Dir vor, welchen direkten Einfluss Du auf den Wachstumskurs des Unternehmens haben könntest. Wenn Du Dich dafür begeistern kannst, in einem dynamischen Umfeld etwas zu bewegen, Deine Fähigkeiten zu entwickeln und mit Gleichgesinnten zusammenzuarbeiten, möchten wir von Dir hören.

**ABOUT US**

WHAT WE DO | Mondia Media Germany GmbH is a leading company in the field of digital entertainment services for globally operating companies in the telecommunications, media and device manufacturing industries. We reach millions of customers worldwide through various distribution partners, including Vodafone, Deutsche Telekom, Telefonica, Orange, Swisscom, Telecom Italia, Ooredoo and Dubai Telecom. As a leading value-added services provider, we offer turnkey digital entertainment products to our partners worldwide. Our entertainment platform enables fully convergent solutions in a 360-degree model. In addition to the Hamburg site, the Group has further offices in Dubai, Johannesburg, Rome, Madrid, Cairo, Tunis, Dar-Es-Salam and Singapore.

WHY WE ARE DIFFERENT | At Mondia Media, we believe there is only one way to build an outstanding organization, and that is by attracting exceptionally talented people who are aligned with our mission, embrace challenges, and are passionate about solving problems.

WHERE YOU FIT IN | Our goal is to build an inspiring organization with an engaged and high-performing culture. Imagine the direct impact you could have on the company's growth trajectory. If you are excited about making a difference in a dynamic environment, developing your skills and collaborating with like-minded people, we want to hear from you.

**ÜBER DIE ROLLE**

Wenn Du nach einem spannenden Aufgabenfeld mit internationalen Kollegen suchst, dann bist Du bei uns genau richtig. Unser **Customer Success Manager** (m/w/d)** ist Hauptansprechpartner für unsere Kunden in allen Fragen des Commercial Operations. Folgende Aufgaben bereichern dabei Deinen Arbeitstag:

- Vorantreiben des Revenue Performance Managements (Akquisition, Kampagnen und Überprüfung
- Enge Zusammenarbeit mit unseren Key Account Managern (m/w/d), Projektmanagern (m/w/d) sowie mit unterschiedlichen Teams (Delivery, Marketing, Produktmanagement, Content)
- Reporting (KPIs, Akquisitions
- und Engagement-Kampagnen-KPIs)
- Durchführung von internen User Acceptance Tests
- Analyse und Umsetzung von Kundenanforderungen

**ABOUT THE ROLE**

If you are looking for an exciting field of activity with international colleagues, then you have come to the right place. Our **Customer Success Manager **is the main contact person for our customers in all matters of Commercial Operations. The following tasks will enrich your working day:

- Drive revenue performance management (acquisition, campaigns and review).
- Close cooperation with our key account managers (M/F/d), project managers (M/F/d) as well as with different teams (delivery, marketing, product management, content)
- Reporting (KPIs, acquisition and engagement campaign KPIs)
- Execution of internal user acceptance tests
- Analysis and implementation of customer requirements

**Requirements**:
**ÜBER DICH**

Mondia ist ein diverses Unternehmen und wir lieben es, mit vielen unterschiedlichen Kulturen zusammenzuarbeiten. Hierfür solltest Du die notwendige Offenheit als auch ein positives Mindset mitbringen. Veränderungen stellen für Dich gern gesehene Herausforderungen dar? Der notwendige Drive, um Dinge voranzutreiben liegt Dir im Blut? Dann freuen wir uns, von Dir zu hören. Folgende Fähigkeiten solltest Du ebenso mitbringen:

- Bachelor in Business Administration, Marketing oder vergleichbares sowie 3

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