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Noc Technician
hace 3 meses
We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets.
We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none.
And of course we have an amazing team Our people, Team Hotelbeds, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day.
In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality.
We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide.JOB DESCRIPTION:
The NOC team support our business operations by processing more than requests per second with answers provided in less than 1 second.
Our NOC team works focuses on 24x7 monitoring, detecting and reporting any issues that could affect platform stability, managing technically the main issues fixing them, coordinating the teams and communicating the issue status across the company.
The company is immersed in a technological transformation becoming a travel-tech company and this role is fundamental to achieve this goal.
What you'll do- Provide level 1 support for the different systems and services.- Monitor all Hotelbeds systems.- Prioritize and address events detected by monitoring systems.- Adhere to documented procedures to resolve issues.- Create documentation for common issues and resolutions.- Manage issues scalation and communication details.- Recommend technical improvements and needs on the platform.
You will have the opportunity to work for a company that is going through significant change in becoming the world ́s leading travel services provider.
As well as an attractive benefits package you will be able to work:
- Within an innovative, engaging and multicultural environment.
- Have the opportunity to build strong and lasting business relationships and friendships from around the world.
- Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
