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Snr Manager, Professional Services, Seur
hace 3 meses
Our Mission
At Palo Alto Networks everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for better.
We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
We're changing the nature of work.Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work.
From benefits to learning, location to leadership, we've rethought and recreated every aspect of the employee experience at Palo Alto Networks.
And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.
Job Description:
Your Career
In this role, you will manage a group of Extended Expertise Consultants (Resident Engineers) across EMEA. You will be responsible to drive professional services business, provide management oversight to your team and all ongoing engagements.
You will also work closely with sales to ensure customer satisfaction, build relationships with all customers in your territory to ensure customer success and reference ability.
Your Impact
- Provide strategic direction and input to the technical development of all the Extended Expertise Consultants reporting to you
- Manage the activities of the EECs as hiring, development, promotions, time off, expense reports, development growth, training, and corrective actions
- Build relationships with customers with EECs engaged to ensure that the timelines are being met, feedback on how our resident engineers are performing, escalations, etc.
- Build relationships with the Sales team to
- Ensure customer requirements are met
- Drive new business by utilizing Professional Services capabilities and offerings
- Ensure all customer engagements are successful
- Provide status to the Services leadership team on all major activities, issues, escalations, etc.
- Participate in the development and execution of strategic direction and input to the technical development of the Extended Expertise product offerings
Qualifications:
Your Experience
- Experience managing teams of technical resources and or consultants
- Knowledge of Internet security concepts and products preferred
- Demonstrated leadership and teambuilding capabilities
- Excellent written and verbal communication skills
- Certifications such as CISSP and/or others like PMP preferred
The Team
Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn't stop once they sign - it evolves.
As threats and technology evolve, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised.
But you won't wait for them to be raised, you'll seek them out, too. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.Our Commitment
We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo
It's simple:
we can't accomplish our mission without diverse teams innovating, together.
All your information will be kept confidential according to EEO guidelines.
