Customer Experience

hace 2 semanas


Calafell, Tarragona, España MediaMarktSaturn Retail Group A tiempo completo
Tus responsabilidades
  • Analizar la satisfacción del cliente en la tienda e identificar áreas de mejora.
  • Implementar la estrategia de servicio a nivel nacional.
  • Ser el punto de contacto principal con los clientes.
  • Gestionar el NPS de la tienda.
  • Coordinar actividades y campañas con el equipo de ventas.
  • Dirigir y capacitar al equipo de atención al cliente.
  • Realizar seguimiento de la experiencia del cliente.
  • Dinamizar la tienda para ofrecer la mejor experiencia.
  • Fidelizar a los clientes y garantizar la calidad en la comunicación.
  • Gestionar consultas y reclamaciones de manera efectiva.
  • Preparar informes periódicos y presentaciones sobre la experiencia del cliente.
Tu perfil
  • Formación en hostelería, retail o ventas/marketing.
  • Experiencia previa en gestión de Customer Experience y desarrollo de equipos.
  • Competencias personales:
    • Orientación al cliente y servicio.
    • Actitud proactiva.
    • Flexibilidad y capacidad analítica.
    • Poder de convicción y habilidades de comunicación.
    • Resolución de problemas y gestión de conflictos.
Sobre la empresa

Únete al futuro del retail en MediaMarkt En MediaMarkt, buscamos inspirar a nuestros clientes y equipo con la tecnología. Formamos parte de un grupo líder en electrónica de consumo y servicios. Nuestra misión es ser el retailer de confianza, adaptándonos a las nuevas tendencias y ofreciendo experiencias únicas. Únete a nuestro equipo Let's Go



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