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Customer Service Coordinator Italy
hace 1 semana
Job Title: Customer Service Coordinator Italy
Company: Griffith Foods S.A.U Manufacturing
About the Company:
We are Griffith Foods, a global product development partner specializing in high-quality food ingredients. With a century-long history as a family business, we prioritize people and collaborative innovation, aiming to help our customers create better products for a sustainable world. Learn more about Griffith Foods on our website.
Job Description:
Enter all sales orders into ERP system and monitor product dispatch and delivery Collaborate with various departments to ensure timely product deliveries Maintain accurate customer information in ERP and handle order amendments/cancellations Record and monitor service levels in designated accounts Optimize customer service levels and oversee inventory control procedures Handle goods returned from customers and ensure customer satisfaction Work on product launches and minimize de-listings Support sales and procurement teams for a smooth order flow Understand and meet customer requirements Monitor forecast accuracy and enhance customer relationships Conduct customer visits as requiredRequirements:
Bachelor's Degree or equivalent experience Previous Customer Service experience in the food industry Excellent verbal and written communication skills Team player with a calm and professional demeanor under pressure Experience with ERP systems, preferably Dynamics 365 Problem-solving skills and the ability to work well in group settings Respectful, trustworthy, and maintains integrity and ethical standards Fluency in Italian, English, and Spanish; knowledge of French is a plusWorking at Griffith Foods:
We are a caring family company that values personal growth and well-being. Through mutual respect, we aim to create exceptional products and solutions to support our customers' success. We embrace diversity and believe in the strength of our differences. Griffith Foods provides equal employment opportunities regardless of race, colour, religion, gender, or other factors. For any accommodation needs due to disability, please contact us.
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