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Brand Experience Team

hace 3 meses

Valls, Tarragona, España Prat Brands A tiempo completo

Hey

¿Eres un/a apasionado/a del customer service?

¿Te gusta trabajar en empresas tecnológicas y autogestionadas?
Si lo tuyo es elevar la experiência de compra y conseguir clientes fieles de por vida, te queremos en nuestro equipo Si te encanta el mundo de la postventa y crees en las organizaciones horizontales y en la autogestión Te estamos buscando



¿Qué puedes aportar a nuestra crew?


Garantizar la excelencia de nuestro servicio post venta respondiendo las incidencias técnicas relacionadas con los diferentes productos de Prat Brands con la mayor eficacia en tiempos de respuesta y satisfacción para nuestros clientes B2C y B2B.


Tus responsabilidades:

  • Conocer a la perfección nuestras marcas, características y especificaciones técnicas de nuestros productos.
  • Tomar nota de sugerencias de los clientes para poder mejorar nuestros productos, procedimientos, etc.
  • Gestionar devoluciones, cancelaciones o reposiciones de productos.
  • Conocer los canales de venta de los productos y su gestión.
  • Aportar valor en la fidelización de nuestros clientes y la mejora de la experiência de compra.
  • Ser el backup de nuestra welcomer cuando se requiera.

Nuestro #pratbrandsteam es lo más y por eso lo cuidamos.

Check this out Estos son algunos de los beneficios que tendrás:

  • Ser parte de un equipo autogestionado.
  • Horario laboral flexible.
  • Opción de teletrabajo.
  • Comedor con menú del día healthy y delicioso.
  • Gym y pista de pádel para mantenerte en forma.
  • Zona de entretenimiento: máquinas arcade, billar, y más.


En resumen, este proyecto es para ti si practicas la escucha activa, tienes habilidades comunicativas y eres una persona resolutiva.

Si además de esto tienes conocimientos de inglés y/o francés, sería poner la guinda al pastel



¿Te unes al reto?
Te esperamos con los brazos abiertos

Tipo de puesto:
Jornada completa, Contrato indefinido

Salario:
A partir de 18.000,00€ al año

Beneficios:

  • Comida en la empresa
  • Flexibilidad horaria
  • Gimnasio en la empresa
  • Guardería
  • Ordenador de empresa
  • Parking gratuito
  • Teletrabajo opcional

Horario:

  • Disponibilidad fin de semana
  • Flexibilidad horaria

Preguntas para la solicitud:

¿Cuál es tu nível de inglés?

¿Cuántos años de experiência tienes en el sector e-commerce?

¿Qué es lo que más te gusta de la atención al cliente?
¿Qué es lo que más valoras cuando contactas con una marca y te contesta su área de Brand Experience Team?

¿Cuál es tu nível de francés?

Ubicación del trabajo:
Teletrabajo híbrido en 43800 Valls