Global B2B Deployment Analyst
hace 2 semanas
Overview:
Global B2B Deployment Analyst will lead the development and implementation of Customer Engagement & Digital Ordering Platform across several business units in Europe and APAC to optimize today and create new opportunities for the business tomorrow based on customer & shopper needs.
The current digital solution is a B2B mobile & web-based solution that was successfully developed and launched in several markets and is active for over 2 years.
Main objective of this role is to support Deployment manager to rollout the tool to European-APAC markets as well as maintain & upgrade in light of needs of customers across multiple markets.
This role will collaborate with a variety of functions within PepsiCo Global organization (Advanced Analytics, Perfect Store, IT, Commercial) as well as key stakeholders from Business Units/markets in scope.
Responsibilities:
- Pioneer a new way to engage with customers digitally and utilize a datadriven approach
- Support the rollout of Customer Engagement & Digital Ordering Platform across markets including all necessary improvements/adjustments to be done
- Engage with the cross functional scrum teams including IT resources
- For each market, facilitate the process to understand key business objectives and customer pain points
- Own, prioritize and communicate the Product Backlog and work together with local product business owners, IT team, 3rd party vendors, agencies & global/regional teams
- Propose and codevelop digital campaign mechanisms and activation plans,
- Develop standard scorecards to track performance, problem solve issues, create actionable plans and find new opportunities
- Develop a deep understanding of consumer/customer behavior data
- Ensure value realization targets are achieved over the horizon of the implementation
- Identify & share best practices and insights coming from each BU, other sectors and other external companies
Qualifications:
- 3+ years proven experience and a track record in digital product management within a B2C or B2B environment (preferably retail or ecommerce)
- 4+ years proven experience in multinational F&B organizations, working mainly in sales and projects implementation
- High interest and good understanding of digital business models and technology advances
- Project management ability to manage multiple projects
- Analytical skills ability to create robust analysis over digital platform's data
- Capaity to influence others and work with various stakeholders
- Working with integrity as a valuable member of the virtual European digital team
- Strong drive for results with a high degree of flexibility
- Ability to travel (15%), i.e.
- Good level of written & spoken English
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