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Service Delivery Manager Ams

hace 3 meses

Granada, Granada, España Viseo A tiempo completo

Esta es una excelente oportunidad para personas con experiência como
Service Delivery Manager que quieran dar un salto en su carrera profesional y formar parte de una multinacional presente en 5 continentes.

Contamos con más de 20 años de experiência como consultora tecnológica implementando proyectos punteros tecnológicamente. Dentro del
área de AMS; **nuestro centro de soporte multicliente de implementación y soporte de productos SAP. Hemos desarrollado proyectos con importantes clientes internacionales.

Tu Rol:

  • Como
    Service Delivery Manager, deberás gestionar la relación con nuestros clientes, analizar la rentabilidad mensualmente del cliente, gestionar los cambios y generar nuevas oportunidades de negocio en los clientes existentes.
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Gestión y coordinación del equipo asignado:

Planificación y distribución de tareas a su equipo, control de los tiempos dedicados y posibles desviaciones, coordinación de suplencias por baja o vacaciones.

-
Gestión del escalado:

Aquellos incidentes que deban ser escalados a recursos técnicos.
-
Seguimiento de servicio a nuestros clientes. Velar por el cumplimiento del nível de servicio (SLA) gestionando y monitorizando la ejecución de las actividades a realizar. También asegurar la entrega de los informes de incidencia que se requieran, así como planes de mejora y eventual corrección o desarrollo de los procesos y procedimientos.
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Supervisión de la calidad:

Mensualmente se preparará un informe de estado o cuadro de mando del servicio que resumirá el servicio prestado, permitiendo la evaluación, seguimiento del último periodo y del progreso realizado.

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Preventa:

Levantamiento y escalado de Oportunidades de Negocio detectadas en los clientes de su responsabilidad, así como elaboración, gestión, entrega y seguimiento de Ofertas de Servicio en los clientes de su responsabilidad.


Tu perfil:

  • Experiência como
    Service Delivery Manager en entorno SAP
:

  • SAP
  • Background (SAP FI, VIM, ARIBA )
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Inglés alto valorbale. Trabajamos en proyectos internacionales.

  • Valorable experiência en S4Hana.
  • Persona con capacidad de gestión, organizada, resolutiva y con buena comunicación.
Tendrás las siguientes responsabilidades en seguridad dentro de la compañía:

  • Acceso a la información confidencial relativa al cliente del que es responsable.
  • Solicitud de medidas / usuarios.
  • Observancia del cumplimiento de las políticas de seguridad y las políticas internas