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Senior IT Manager Emea
hace 4 meses
Work mode:
Hybrid
Onsite Location(s):Madrid, M, ES
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
- At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and highperforming employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing whatever your ambitions.
THIS ROLE CAN BE BASED IN MILAN, MADRID, LONDON, PARIS, DUSSELDORF, KERKRADE
About the role:
Direct all regional projects:
- Lead and oversee all regional facility and acquisition & integration IT projects, including new campuses or site expansions.
- Partner with Global IT colleagues regarding current and future work, resourcing needs, and planning.
- Consort with EMEA IT Commercial colleagues to ensure a unified support approach and regular communication cadence with the BSC EMEA leadership to ensure full visibility into key projects and programs.
- Suggest monthly/quarterly meetings with key leaders within and outside of IT (i.e., countryspecific VPs, Directors, HR, etc.)
- Document feedback, resource gaps, and service improvement efforts and share them with other Regional Service Delivery leaders.
- Mentor Country Team Leads, ensuring highquality support, documentation, request fulfillment, incident resolution, and continuous communications.
- Oversee regional country IT audits in collaboration with Cybersecurity GRC, reporting on product regulatory and security compliance policies as applicable (i.e., HIPAA, GDPR, SOC2, SOX).
- Own the regional implementation and support of all Digital Workplace solutions, including Microsoft products and services.
- Direct Audio & Visual conference room upgrades and services, guaranteeing high availability and standardized hardware.
- Drive regional technology adoption and usage for BSC investments through promotion and education in technologies such as Teams, Copilot for M365, AI Support Bot, OneDrive, and SharePoint.
Build high-performing teams:
- Attract, retain, and develop talent to drive a high-performing team.
- Manage low performers and reward and recognize high performances.
- Coach and mentor employees regarding career paths and growth opportunities
- Upskill teams regarding ITIL, Agile, AI foundations, presentation skills, global collaboration, and project management.
Contribute to the global digital-first support strategy:
- Advance the use of modern digital-first support and service technology to be used by your teams and your customers.
- Contribute to ServiceNow's design, implementation, and piloting proving feedback as a regional IT stakeholder.
- Lead your teams to contribute to pilot testing for all global support channels (ServiceNow, AI Chatbots, LiveChat, Walk-Up Experiences)
- Coach teams to contribute to new ServiceNow knowledge articles.
- Promote the use of ServiceNow to ensure meaningful data and metrics.
What we're looking for:
- Required Qualifications
- Bachelor's degree in computer science or management of information systems or related technical degree.
- A minimum of 10+ years of experience in Information Technology.
- A minimum of 7+ years' project and/or program management experience.
- ITIL Certification
- Exceptional people management skills, including inspiring, motivating, and developing a diverse team towards achieving outstanding results and fostering a positive, inclusive work environment.
- Demonstrated strong technical experience with networks, servers, and operating systems.
- Ability to work on a Global team collaboratively in person and virtually.
- Proven experience developing and maintaining strong relationships with IT colleagues, business stakeholders, and vendors.
- Demonstrated experience in IT contract management (i.e., MSAs, NDAs).
- Selfmotivated, independent, and adaptable with a global mindset and focus on continuous improvement.
- Outstanding problemsolving skills, maintaining project progress, and communicating design or development gaps.
Requisition ID: At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.
- Boston Scientific maintains a prohibited substance free workplace. Pursuant to Va. Code , Boston Scientific is providing notification that the unlawful manufacture, sale, distribution
