Empleos actuales relacionados con Operational Support Team Lead - Madrid, Madrid - Adyen
-
Team Lead
hace 2 semanas
Madrid Centro, Madrid, España 317 Elite Sales Team A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Team Lead to join our Madrid-based European Operations Center (EOC). As a key member of our team, you will be responsible for driving our company's processes and leading a team of project managers and customer support specialists. Your primary focus will be on establishing best practices,...
-
Team Lead
hace 2 semanas
Madrid Centro, Madrid, España 317 Elite Sales Team A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Team Lead to join our Madrid-based European Operations Center (EOC). As a key member of our team, you will be responsible for driving our company's processes and leading a team of project managers and customer support specialists. Your primary focus will be on establishing best practices,...
-
Customer Experience Team Lead
hace 1 semana
Madrid Centro, Madrid, España Deliverect Group A tiempo completo{"title": "Customer Experience Team Lead", "description": "DeliverectAs a rapidly scaling global SaaS company, Deliverect is revolutionizing technological solutions for the hospitality and Q-commerce sectors. Our mission is to empower individuals with the skills and knowledge to drive business success.Your ImpactAs the Customer Experience Team Lead, you will...
-
Customer Experience Team Lead
hace 1 semana
Madrid Centro, Madrid, España Deliverect Group A tiempo completo{"title": "Customer Experience Team Lead", "description": "DeliverectAs a rapidly scaling global SaaS company, Deliverect is revolutionizing technological solutions for the hospitality and Q-commerce sectors. Our mission is to empower individuals with the skills and knowledge to drive business success.Your ImpactAs the Customer Experience Team Lead, you will...
-
Operational Support Specialist
hace 2 semanas
Madrid Centro, Madrid, España Tbwa ChiatDay A tiempo completoAbout the RoleWe are seeking a highly motivated and detail-oriented Operational Support Specialist to join our team at Tbwa Chiat/Day. As an Operational Support Specialist, you will be the first point of contact for our clients, providing technical and operational support to help them achieve their business goals.Key ResponsibilitiesTechnical Support:...
-
Operational Support Specialist
hace 2 semanas
Madrid Centro, Madrid, España Tbwa ChiatDay A tiempo completoAbout the RoleWe are seeking a highly motivated and detail-oriented Operational Support Specialist to join our team at Tbwa Chiat/Day. As an Operational Support Specialist, you will be the first point of contact for our clients, providing technical and operational support to help them achieve their business goals.Key ResponsibilitiesTechnical Support:...
-
Desktop Support Team Lead
hace 5 días
Madrid, Madrid, España The Workshop A tiempo completoAbout the RoleWe are seeking a highly skilled Desktop Support Team Lead to oversee the smooth operation of our Desktop support and Enterprise tooling services. As a key member of our IT team, you will be responsible for ensuring the day-to-day IT needs of our employees are met.Key ResponsibilitiesSupervise and lead a team of Desktop Support Administrators to...
-
Desktop Support Team Lead
hace 5 días
Madrid, Madrid, España The Workshop A tiempo completoAbout the RoleWe are seeking a highly skilled Desktop Support Team Lead to oversee the smooth operation of our Desktop support and Enterprise tooling services. As a key member of our IT team, you will be responsible for ensuring the day-to-day IT needs of our employees are met.Key ResponsibilitiesSupervise and lead a team of Desktop Support Administrators to...
-
Application Support Team Lead
hace 2 semanas
Madrid, Madrid, España Sequel Business Solutions Ltd A tiempo completo**Job Summary**The Application Support Team Lead is responsible for managing the day-to-day operations of a sub-team within the business support function at Sequel Business Solutions Ltd. The successful candidate will ensure that the company delivers an exceptional support service to its clients.**Key Responsibilities**Manage the day-to-day running of the...
-
Application Support Team Lead
hace 2 semanas
Madrid, Madrid, España Sequel Business Solutions Ltd A tiempo completo**Job Summary**The Application Support Team Lead is responsible for managing the day-to-day operations of a sub-team within the business support function at Sequel Business Solutions Ltd. The successful candidate will ensure that the company delivers an exceptional support service to its clients.**Key Responsibilities**Manage the day-to-day running of the...
-
Team Lead
hace 2 semanas
Madrid Centro, Madrid, España 317 Elite Sales Team A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Team Lead to join our 317 Elite Sales Team in Madrid. As a Team Lead, you will be responsible for leading a team of project managers and customer support specialists in our European Operations Center.The ideal candidate will have a strong background in operations management, with experience in...
-
Team Lead
hace 2 semanas
Madrid Centro, Madrid, España 317 Elite Sales Team A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Team Lead to join our 317 Elite Sales Team in Madrid. As a Team Lead, you will be responsible for leading a team of project managers and customer support specialists in our European Operations Center.The ideal candidate will have a strong background in operations management, with experience in...
-
Desktop Support Team Lead
hace 2 semanas
Madrid, Madrid, España The Workshop A tiempo completo**About Us**The Workshop is a pioneering technology company that specializes in developing innovative software solutions for the online gaming industry. Our mission is to push the boundaries of what is possible and to create a better future for our users.**Our Blockchain Team**We are a team of passionate individuals who are dedicated to the conception,...
-
Desktop Support Team Lead
hace 2 semanas
Madrid, Madrid, España The Workshop A tiempo completo**About Us**The Workshop is a pioneering technology company that specializes in developing innovative software solutions for the online gaming industry. Our mission is to push the boundaries of what is possible and to create a better future for our users.**Our Blockchain Team**We are a team of passionate individuals who are dedicated to the conception,...
-
Operational Excellence Lead
hace 1 semana
Madrid Centro, Madrid, España Swiss Re A tiempo completoAbout the RoleWe are seeking a highly skilled Operational Excellence Lead to join our team at Swiss Re Corporate Solutions. As a key member of our Operational Excellence team, you will play a critical role in driving process improvement and transformation across our global operations.Key ResponsibilitiesProcess Improvement: Lead the development and...
-
Operational Excellence Lead
hace 2 semanas
Madrid Centro, Madrid, España Swiss Re A tiempo completoAbout the RoleWe are seeking a highly skilled Operational Excellence Lead to join our team at Swiss Re Corporate Solutions. As a key member of our Operational Excellence team, you will play a critical role in driving process improvement and transformation across our global operations.Key ResponsibilitiesProcess Improvement: Lead the development and...
-
Operational Support Specialist
hace 6 días
Madrid, Madrid, España Adyen A tiempo completoAbout AdyenAt Adyen, we're a financial technology platform that helps businesses achieve their ambitions faster. We provide payments, data, and financial products in a single solution, making us the go-to choice for customers like Meta, Uber, H&M, and Microsoft.Our CultureWe're a team of motivated individuals who tackle unique technical challenges at scale...
-
Operational Support Specialist
hace 6 días
Madrid, Madrid, España Adyen A tiempo completoAbout AdyenAt Adyen, we're a financial technology platform that helps businesses achieve their ambitions faster. We provide payments, data, and financial products in a single solution, making us the go-to choice for customers like Meta, Uber, H&M, and Microsoft.Our CultureWe're a team of motivated individuals who tackle unique technical challenges at scale...
-
Customer Experience Team Lead
hace 3 días
Madrid, Madrid, España Deliverect A tiempo completoAbout DeliverectDeliverect is a rapidly scaling global SaaS unicorn that revolutionises technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is to empower ambitious individuals with the skills and knowledge to make a positive impact on business, while developing their professional careers and being part of something larger...
-
Customer Experience Team Lead
hace 3 días
Madrid, Madrid, España Deliverect A tiempo completoAbout DeliverectDeliverect is a rapidly scaling global SaaS unicorn that revolutionises technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is to empower ambitious individuals with the skills and knowledge to make a positive impact on business, while developing their professional careers and being part of something larger...
Operational Support Team Lead
hace 3 meses
This is Adyen
Adyen is the financial technology platform of choice for leading companies.
By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster.
With offices around the world, Adyen works with the likes of Facebook, Uber, H&M, eBay, and Microsoft.To maintain our momentum, we need people to join us in finding new ways of solving our unique challenges - people like you.
Team Lead Operational Support
We are seeking a Contact Center Team Lead to join our rapidly growing company and take charge of expanding our team from our HQ in Amsterdam to the vibrant city of Madrid.
Where you will lead a team that operates as a first interface with Adyen's merchants across the globe. You will guide the team to directly work with the technical teams of our amazing merchant base. Changes you make for them have an immediate impact on their capacity to accept payments and expand their business.
In order to do this, you will be working closely with multiple different teams, such as Sales, Account Management, Product Development and the Technical Support teams.
Your team is extremely merchant-focused, highly motivated, and thrives on shared success. You will be expected to build out an international team with diverse backgrounds and skill sets. With Adyen being a 24/7 business we operate throughout time zones using a follow the sun principle.The extensive payments knowledge of the team is the most valuable aspect both to our merchants and our internal teams.
What you'll do
- Expand the Operational Support Team in our new Madrid Operations Hub.
- Build up a team of talented operational support agents with the help of our recruitment business partners.
- Lead a team that holds a key source of knowledge on the Adyen platform, the underlying technology stack, and industry
- Develop a culture where training and development are part of the team, identify actions and work with trainers to ensure the skills and knowledge are cultivated effectively.
- Coach and mentor members of the Operational Support Team to fully prepare them to resolve technical challenges for Adyen's merchants and grow their careers.
- Ensure effective and consistent communication within team while, encouraging customers' feedback and insights in order to enhance the their experience.
- Evaluate performance with key metrics (reply time, callwaiting time etc.), track team progress and success, and be able to present results to Senior Leadership.
- Define and clearly communicate objectives and goals for the Support team.
Who you are
- You have excellent customer service and communication skills.
- You are a people leader, and have experience developing an effective contact center.
- You have prior experience working in an international setting, and you are competent at managing support for merchants & stakeholders across the world.
- You are innovative, with strong problemsolving capabilities and able to define robust processes and procedures.
- You are able to serve as an escalation point to varied technical support requests and challenges.
- You have an affinity with internet technologies and are curious to dive into the technicalities of the payments industry.
- Must have the capacity to travel whenever necessary, both domestically and abroad.
Our Diversity, Equity and Inclusion commitments
Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum.
Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours.
No matter who you are or where you're from, we welcome you to be your true self at Adyen.What's next?
Please, note that this role is a full-time position in Madrid.
