Genesys Engage Consultant
hace 1 semana
We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions.
- Sabio provides expertise and solutions that our customers' need to respond to the everchanging world. Our powerhouse products and expertise are mainly around creating stateoftheart realtime communications platforms, and contact centre system integration. As Sabio we love what we do. We love to learn, we love to experiment, and we love to build the best products, deliver the customer experience we can using the best tools we can find and build. We're brave, we work hard and at our core we are about quality. We want to be challenged and be encouraged to 'dare'. We have a strong problemsolving engineering background and 'cando' attitude, which remains at the centre of everything we do.
- We are currently looking for a passionate and enthusiastic
Genesys Engage Consultant to join our team
- We are looking for a person with experience in the Genesys Engage Contact Centre system to join our team. You will be part of a team responsible for support and troubleshooting of a platform based on Genesys Engage, Verint, SBCs and Avaya technology. The selected person will will also be responsible for small projects that allow the platform to evolve, either by adding new functionalities or making changes to the platform.
Key Responsibilities: - Troubleshooting. Understanding the needs and problems presented by our client and finding solutions with Genesys Engage functionalities and ongoing developments.
- Identify and define improvements on our client's telephony platforms. Continuous improvement.
- Perform analysis on platform problems and propose actions to avoid recurring technical problems.
Skills Knowledge and Expertise:
- Professional with at least 2 years of experience in troubleshooting, implementing new features and platform administration in Genesys Engage.
- Experience in configuration, modification, creation of Architect flows
- Configuration, management, problem detection with outbound campaigns in all available dialing modes
- Knowledge of Genesys Cloud Reporting both Real Time and Historical
- Knowledge of Data Actions and Lambda
- Scripting in Genesys Cloud
- Creation of Trunks
- Technological experience.history of experience in the sector performing similar tasks
- Communication. Work comfortably with users having the ability to convey to our customers the confidence of the work being done in the team in a clear, concise and effective way
- Teamwork. Be part of a multidisciplinary team in Genesys technology
- Work in a dynamic and flexible environment
- Proactive approach identifying and defining improvements in the telephony platform.
- Bonus skills:
- Knowledge in other Genesys technologies: Engage, Connect,.... will be an asset.
- Experience in integrations with
Genesys Cloud:
Salesforce, APIs,....
- Good level of spoken and written English
Benefits:
- This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company
Benefits may include:
- Pension Scheme
- Remote/Flexible work
- Life insurance
- Private health insurance
- 25 days paid holiday a year
- LinkedIn Learning
- Plus many more (Benefits are dependant on your base location.)
The Small Print
Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee.
******
Department
Support
Employment Type
Full Time
Location
Madrid
Reporting to
Nerea Igoa
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