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Genesys Consultant

hace 3 meses

Madrid, Madrid, España Sabio Group A tiempo completo
Sabio is a Global company and the leading independent UK Contact Centre solution supplier.

We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions.


  • Sabio provides expertise and solutions that our customers' need to respond to the everchanging world. Our powerhouse products and expertise are mainly around creating stateoftheart realtime communications platforms, and contact centre system integration. As Sabio we love what we do. We love to learn, we love to experiment, and we love to build the best products, deliver the customer experience we can using the best tools we can find and build. We're brave, we work hard and at our core we are about quality. We want to be challenged and be encouraged to 'dare'. We have a strong problemsolving engineering background and 'cando' attitude, which remains at the centre of everything we do.
  • We are looking for a hard working and experienced
-
Genesys Consultant to join our team here at Sabio.

Key Responsibilities:

The Job

Work with the team to design and build:

  • Genesys automate service, reporting, and multi-channel solutions
  • Integrate with Call Recording, Workforce Management Solutions and CRM systems from other leading software manufacturers.

Skills Knowledge and Expertise:

  • Education: bachelor's degree in information technology, telecom, math, or a related major.
  • 2+ Years' experience with Genesys PureEngage and/or PureCloud product
  • Experience as a voice network engineer designing and deploying contact center solutions.
  • Be able to reverse engineer existing solutions to construct new platforms based on Genesys technology.
  • Being able to translate customer requirements into sound designs and efficient implementations.
  • Good communication skills.
  • Analytical, organisational and problem
- solving skills.

  • A good level of written and spoken English.

Bonus skills

  • Integration with Customer Information Systems using web services, REST APIs.

Benefits:

  • This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company

Benefits may include:

Pension Scheme

  • Health Insurance
  • Remote/Flexible work
  • Life insurance
  • Plus many more (Benefits are dependant on your base location.)
    The Small Print


Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee.

All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.

  • Department
  • Support
  • Employment Type
  • Full Time
  • Location
  • Madrid
  • Reporting to
  • Head of PS Spain