Customer Success Manager-pms Implementation

hace 2 semanas

Barcelona, Barcelona, España DerbySoft A tiempo completo

Job Summary


The Customer Success Senior Manager - is responsible for Property Connector & PMS Integration implementation and client management for our Property Management System (PMS) clients.

The implementation duties for this position include PMS Integration Property Connector Channel Distribution setup, testing, issue research, resolution, escalation, piloting and documentation of test cases, issues, and solutions.

This role includes customer certifications, development support and ownership of assigned accounts.

Key Responsibilities and Duties

  • Serve as the primary contact for the successful onboarding of Partner as well as postsales support.
  • Set up Property Connector implementation with Property Management System (PMS) in test and production environment. Perform certification with Property Management System(PMS) testing, data gathering, debugging, issue research, resolution, or escalation.
  • Proactively address and resolve issues that arise through monitoring and analysis on systems daytoday performance metrics.
  • Serve as liaison between DerbySoft technical team and Property Management System(PMS) technical team on trouble shooting.
  • Launch the PMS hotel activation, complete onboarding documentations and handover to Customer Success.
  • Develop and manage the operational process to build effective and efficient service delivery.
  • Provide exceptional support and consultation to customers to build and maintain strong customer relationships and customer satisfaction.

Experience and Skills

  • 35+ years CRS/PMS and distribution technology project and implementation positions
  • Good knowledge and familiar with API and data structures like XML/JSON
  • Prior experience managing and optimizing a portfolio of B2B customers
  • Demonstrated experience of operational efficiency driven position
  • Experience in project management, stakeholder and partner management
  • Analytical and strategic thinker with strong problemsolving skills set
  • Strong collaborative work style and background with the ability to lead and drive business outcomes
  • Excellent verbal and written communication skills
  • Proficiency with MS Project, PowerPoint, Word, Excel, and Gmail is required.
  • Languages: Proficient in English, oral and written
  • Preferred: hospitality technology industry

Education

  • Bachelor's degree in business or IT field required or equivalent work experience

About DerbySoft


Founded in 2002,
DerbySoft is a technology company whose
mission is to make the travel business easier through industry leading technology that empowers travel industry services.

The company supports technology for Connectivity Services at the CRS and PMS levels, Marketing Services which uses machine learning and rich data to drive high-performing marketing campaigns and a Content platform that collects, manages and distributes quality hotel content.

DerbySoft's technology empowers the travel industry around the globe.

Headquartered in Dallas, Texas, USA and with offices in Barcelona, Tokyo and Shanghai, DerbySoft serves partners in 197 countries around the world.


Why work with Derbysoft? We offer competitive rates of pay based on experience, annual bonuses, referral bonuses, peer recognition programs, health benefits, and a casual work environment where teamwork is key. Join us as we prepare to celebrate 20 years as an industry leader.

March 2023

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