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Customer Service/gestión de Incidencias, Sant
hace 3 meses
Registrar las incidencias que se reciben a través de los distintos canales con precisión y prontitud, siguiendo los procesos de la empresa.
- Seguimiento de los envíos diarios para detectar posibles retrasos y extravíos.
- Gestionar con los departamentos involucrados, las consultas de los clientes asignados sobre estado de envíos,incidencias y abonos.
- Contacto con proveedores para gestión de reclamación de materiales defectuosos.
- Gestión y control de devoluciones con almacén.
- Contacto con clientes para mantenerles informados del estado de sus reclamaciones.
- Gestión de pedidos de reposición
- FP en Logística/Administración.
- Experiência de al menos 35 años en posiciones similares.
- Experiência en SAP y Excel.
- Se valora un nível de inglés medio.
- Cordialidad, amabilidad y excelente manejo de la comunicación oral y escrita.
- Alta capacidad para resolver problemas.
- Alto autocontrol para el trabajo bajo presión.
- Atención al detalle.
Importante empresa con más de 35 años de experiência en su sector que cuenta con oficinas en más de 18 países repartidas por todo el mundo.
- Incorporación inmediata.
- Salario €B/A25.000€B/A.
- Horario: 09:00 a 18:00.
- Flexibilidad y teletrabajo después del periodo de prueba.
- Ubicación: Sant Vicenç dels Horts.
Customer Service/Gestión de incidencias, Sant Vicenç dels Horts
