Customer Success Manager

hace 2 semanas

Barcelona, Barcelona, España Platinium Group A tiempo completo

At Platinium Group we have been providing electronic commerce solutions in the field of Ticket Sales for the world of Sports, Leisure and Culture for more than 20 years, having reference clients such as Formula 1, MotoGP, Footbol Club Barcelona, Real Sociedad or El Corte Inglés.


With reference shareholders such as Bpifrance and Andera Partners [Edmond de Rothschild] and offices in Monaco, Milan, Paris, Shanghai and Barcelona, the Platinium Group's mission is to help make any Event of our Clients a success by maximizing the number of sales and offering its ticket buyers the best experience available globally.


Responsibilities


The main responsibility of this newly created position is to guarantee the success and satisfaction of our Clients in the use of BeTIX, encourage their commitment and be able to add value that helps improve the business of each one of them.


  • Being the "Client's advocate" within PG, knowing their organization, the needs of each department and being able to collect, document and translate them into new functionalities and services that can be included within BeTIX and finally shared with the Product Owner.
  • Dialogue with our Client portfolio and, as part of the Customer Service team, be in perfect alignment with the Customer Service Lead, Product Owner and the General Management.
Establish a relationship of trust with our Clients and strategically position our portfolio of solutions and services.

  • Establish routines that facilitate interactions with the Client portfolio and increase their confidence in BeTIX, such as weekly meetings, presence at their facilities or quarterly activity closing reviews.


Be the first point of contact for any new request ensuring coordination with the rest of the team, ensuring a prompt resolution and always keeping the client informed about the progress of their request.


Aptitudes

  • Experience in the care and maintenance of business relationships with large accounts, always seeking to build trust in a solid and lasting way with each Client, preferably in a role such as Client Services Manager, Customer Success Manager, Account Manager, Account Executive or similar.
  • Experience in sales of SaaS services based on indepth knowledge of the Product, on understanding the needs of the Client's business and on the preparation and defence of collaboration proposals with a high level of quality and attention to detail.
  • Fluent English & Spanish both spoken and written.

What we offer

  • Being part of an international team and a solid, exciting, innovative and sustainable product.
  • An unbeatable work environment, very focused on objectives, but informal.
  • Real possibility of promotion to higher positions based on the values you bring us.
  • Office in Paseo de Gracia, in the heart of Barcelona.
  • Flexible hours possible
  • An indefinite contract, updated competitive compensation following our meritocracy policy and helpcomplement in the form of Ticket Restaurant once the trial period is over.

Job Types:
Full-time, Permanent

Work Location:
Hybrid remote in 08002 Barcelona, Barcelona

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